Team Leader

greene king; Barnsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to guide their team and ensure exceptional customer experiences. In this role, you will be the driving force behind smooth operations, leading by example and maintaining high standards. With a focus on community spirit and a vibrant atmosphere, this position offers the chance to develop your career while enjoying fantastic perks, including generous discounts and employee support programs. If you thrive in a fast-paced environment and have a passion for service, this opportunity is perfect for you.

Benefits

33% discount for employees

50% discount at Greene King Inns

Wage Stream access

Free employee assistance program

Retail discounts up to 30%

Qualifications

• Experience in customer service and team leadership is essential.
• Ability to handle challenges and maintain high service standards.

Responsibilities

• Lead the team to ensure smooth operations during shifts.
• Provide customers with memorable experiences and resolve issues.

Skills

Customer Service

Team Leadership

Problem Solving

Attention to Detail

Adaptability

Job description

Company Description

As Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Job Description

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Ensure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, ensuring every pint is poured to perfection.
• A role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and a real team player.