Team Leader

Card Factory; Ashbourne CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in the greeting card sector is seeking a 'Team Leader' to enhance customer satisfaction and drive store operations. The ideal candidate should be customer-centric, demonstrate strong leadership, and be commercially minded. Benefits include employee discounts and development opportunities.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Strong leadership skills.
• Customer-centric with a positive, forward-thinking approach.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and deliver exceptional service daily.

Skills

Leadership

Customer Service

Teamwork

Commercial Mindset

Positive Attitude

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and delivering exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested and meet the criteria, please click "apply now". We reserve the right to close this vacancy early once sufficient applications are received, so early application is advised.

Location: 6 Horse and Jockey Yard, Ashbourne, United Kingdom