Learning And Development Specialist

TaskUs; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private Medical Insurance (PMI) through BUPA

Competitive salary

Comprehensive benefits packages

Job summary

A progressive digital services provider in Manchester is seeking a Learning Experience Leader. This role involves creating and expanding training and development programs, monitoring trainees’ progress, and delivering effective training sessions. Candidates should have 1-2 years of experience in training or teaching, along with proficiency in Microsoft and Google applications. The role demands creativity and strong interpersonal skills. Join us to foster a positive learning environment and support our commitment to a People First culture.

Qualifications

• 1-2 years of training or teaching experience.
• Strong presentation and facilitation skills.
• Ability to work a flexible schedule.

Responsibilities

• Create and maintain a professional learning environment.
• Design and expand training and development programs.
• Monitor and review trainees' progress.

Skills

Problem-solving

Interpersonal skills

Conflict management

Organizational skills

Creative thinking

Oral communication

Written communication

Tools

Microsoft applications

Google applications

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader - Trainer really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs.

As a Trainer, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end‑user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e‑learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e‑learning packages;
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company’s Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements:

• With at least 1 to 2 years of working experience in a related field (training or teaching experience)
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours
• 2 years minimum valid Driver’s License
• Private Medical Insurance (PMI) through BUPA