Team Lead, Scaled Account Management

Adyen; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Adyen London seeks a Team Lead for Scaled Account Management to drive merchant relationships, growth, and strategic initiatives in a hybrid London-based role.

You will coach a high-performing team, own commercial targets, and collaborate with Marketing, Sales, Partnerships and Operations to deliver outstanding customer experiences for mid-sized merchants in the UK portfolio.

Qualifications

• 5+ years in a customer-facing B2B role (Account Management/Customer Success/Sales).
• 3+ years leading a team.
• Proven ability to own commercial targets and negotiate.
• Strong leadership, communication and interpersonal skills.
• Interest in DEI and inclusive decision making.
• Experience in hiring processes.

Responsibilities

• Build strong relationships with your merchants.
• Drive commercial growth across the portfolio.
• Consult and train key stakeholders.
• Lead cross-functional initiatives in a fast-paced environment.
• Support and coach the team on escalations and negotiations.

Skills

Team leadership

Account management

Commercial targets

Negotiation skills

People management

Communication

Strategic thinking

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Scaled Account Management London

Our Scaled Account Management team in London provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands‑on approach, this team drives growth and retention in our UK portfolio as we scale.

Here are some examples of your team's responsibilities:

• Build strong relationships with your merchants
• Drive commercial growth
• Consult and train key stakeholders
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

What you'll do:

As the Team Lead, your role and some of your responsibilities will include:

• Team management: you are lucky to start with a great team and they deserve a leader; committed to help them grow and give their best. You will coach, support, manage workload and keep the work fair and fun; Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture;
• Commercial target ownership and delivery: targets are annual and are achieved at a team level. Ensuring every team member is contributing at an individual level.
• Drive scalability initiatives and projects: together with other global AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale" to achieve higher productivity and increased customer satisfaction;
• Lead the day to day: when needed, get involved in operational tasks and support the team in merchant escalation calls or critical negotiations;
• Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions;
• Align and collaborate with internal teams: primarily Marketing, Sales, Partnership, Account Management and operations to provide outstanding Customer Experience to merchants;

Who you are

• 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales;
• 3+ years of experience managing a team;
• You have owned commercial targets: you have a proven commercial edge and strong negotiation skills, good judgement and consultative acumen;
• You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary;
• You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition;
• You have a genuine interest and technical aptitude / understanding of our products & industry;
• You know what DEI means and you have ideas on how to take it into account in your decision making process continuously;
• You have experience in leading hiring processes and can identify talents;

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles (3x office, 2x WFH).

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.