Team Lead, Platforms Account Management

Triwill Group; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Adyen is seeking an experienced leader to join our London-based Account Management team. You will build, mentor, and coach a team of account managers responsible for growing strategic relationships and payments revenue with Adyen for Platforms customers.

You will streamline team operations, engage with executives, and shape a culture that enables future leaders. This is a London-based, full-time role requiring travel.

Qualifications

• 5+ years experience in managing teams and executive level relationships.
• 7+ years experience in account management, business development, consulting, or a related field.
• Experience in enterprise payments and/or working within a SaaS platform or marketplace environment.
• Full professional proficiency in English.

Responsibilities

• Motivate team members and coach on strategic account planning, business and payments advisory, contract negotiations, product roadmap discussions, and executive engagement.
• Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfil the global payments strategy of our platform customers.
• Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level.
• Create an inspiring and collaborative team environment with open communication and feedback culture.
• Recruit new team members in line with the Adyen culture and required skillset.

Skills

Team leadership

Executive relationship building

Negotiation skills

Strategic account planning

English proficiency

Enterprise payments

SaaS/Marketplace experience

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic relationships and payments revenue with our Adyen for Platforms customers. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our UK operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

• Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, business and payments advisory, contract negotiations, product roadmap discussions, and executive engagement.
• Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our platform customers.
• Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level
• Create an inspiring and collaborative team environment with an open communication/feedback culture.
• Recruit new team members in line with the Adyen culture and required skillset.

Who you are

• An energetic self-starter with a proven commercial edge, entrepreneurial track record, partnership advisory focus and strong negotiation skills.
• Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment.
• An excellent communicator and team player with strong management skills and technical aptitude.
• Curious by nature and a builder at heart, you thrive working and iterating on net new products and features.

Minimum Qualifications:

• 5+ years experience in managing teams and building executive level enterprise relationships.
• 7+ years experience in account management, business development, consulting, or a related field.
• Experience in enterprise payments and financial services and/or working within a SaaS platform or marketplace environment
• Full professional proficiency in English.

Other Job Details:

• Based out of our London office
• Full-time position
• Some domestic and international travel required

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.