Account Manager

Adyen; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Adyen in London is seeking an Account Manager to grow strategic merchant relationships across multiple industries. You will deliver outstanding customer experiences, uncover growth opportunities, and drive mutual success for Adyen and its clients.

Join a global, entrepreneurial team where you will own relationships from onboarding to renewal, collaborate across functions, and influence product and pricing decisions with a focus on reducing churn and increasing account value.

Qualifications

• 3–6 years in a client-facing and commercial role (merchant services, enterprise software or financial services).
• Proven ability to build internal/external relationships and manage stakeholders.
• Self-starter with a curiosity mindset to drive customer growth.
• Track record of delivering growth within an existing portfolio and achieving targets.
• Experience presenting, negotiating and structuring pricing models.
• Excellent organizational and time-management skills; continuous improvement mindset.
• Fluent written and oral English; additional languages a plus.

Responsibilities

• Collaborate with the team and manage multiple accounts and strategic merchants.
• Build trust and long-term partnerships to reduce churn and maximize account value.
• Spot growth opportunities and drive commercial discussions to grow accounts.
• Prioritize and manage short and long-term projects with internal support teams.
• Provide customer feedback to improve product and merchant experience.
• Manage tasks to meet deadlines with minimal supervision and resolve issues.

Skills

Client-facing

Commercial experience

Relationship-building

Pricing experience

Time management

English proficiency

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world's biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, You'll get your energy from working on a wide portfolio of accounts across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts.

Why you should join the Adyen Account Management team:

At Adyen, the Account Management (AM) team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. As part of our Account Management team, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You'll become an expert in the global payments landscape and level up your skills through our AM Academy.

What You'll Do:

• Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants;
• Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value;
• Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets;
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant;
• Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience;
• Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results.

Who You Are:

• You have 3-6 years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services;
• Enjoy engaging with others and developing strong working relationships internally and externally with customers;
• You're a self-starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth;
• Motivated by team commercial targets, with a proven track record of finding, driving, and delivering growth within an existing portfolio;
• You have experience in presenting, negotiating, and structuring complex pricing models;
• You're highly organized, with excellent time management skills and a constant drive to improve team efficiency;
• You have full professional written and verbal proficiency in English (other languages are a plus).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our London office (3x in the office, 2x WFH). We do not offer remote-only roles.