Team Lead IT Account Manager

Circle Group; Windsor; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

28 days annual leave including bankhol

Company pension

Regular training & development

Clear progression opportunities

Job summary

Circle Group in Windsor is seeking a Team Lead IT Account Manager to lead a four-person Account Management team and drive net-new business. The role is on-site at the Windsor office with a strong focus on selling IT services, cloud, cybersecurity and Microsoft solutions.

You will mentor Account Managers, own the sales pipeline, forecast accurately, and engage senior stakeholders while maintaining a balance between new business and renewals handled by the team.

Qualifications

• Proven B2B IT sales or account management experience.
• Experience leading a team and coaching others.
• Strong pipeline management and forecasting skills.
• Excellent negotiation and stakeholder communication.

Responsibilities

• Lead and mentor a team of 4 Account Managers to achieve targets.
• Own the sales pipeline, forecasting and CRM reporting.
• Sell managed IT services, cloud, cybersecurity, and Microsoft solutions.
• Cross-sell to existing customers and win net-new business.
• Collaborate with technical teams to translate customer needs into solutions.
• Balance new business with renewals managed by the team.

Skills

Leadership

Account management

B2B IT sales

Forecasting

CRM systems

Negotiation

Tools

CRM software

MS Excel

Job description

Team Lead IT Account Manager - Windsor (On-Site) - MSP - £40k-£50k

Do you thrive leading commercial teams and want to join a long-established MSP with over 30 years of success and a huge roadmap for growth? This Windsor-based Managed Services Provider is looking for a Team Lead IT Account Manager to take charge of their Account Management team. You'll lead 4 Account Managers while also carrying your own sales targets, with a strong focus on winning net new business rather than renewals. This role is fully office-based.

What you'll be doing:

• Step into a key leadership role, taking responsibility for team performance, pipeline and new business growth.
• Leading, mentoring, and developing a team of 4 Account Managers.
• Winning net new business, selling managed IT services, cloud, cybersecurity, Microsoft solutions, connectivity, hardware and projects.
• Cross-selling and upselling the full service range across the existing customer base.
• Owning the sales pipeline, forecasting, targets and CRM reporting.
• Setting clear objectives and running 1-1s, coaching and performance reviews.
• Supporting the team with larger proposals, negotiations and senior stakeholder relationships.
• Working with technical teams to turn customer requirements into the right solutions.
• Keeping a healthy balance between new business and customer relationships, with renewals managed proactively by the team.

What you'll need:

• An IT background, ideally within an MSP, with a proven track record in B2B IT sales or account management.
• Experience leading, managing or mentoring account managers or sales professionals.
• A sales-focused mindset, comfortable building from scratch and excited by ownership.
• Experience managing a pipeline and forecasting accurately.
• Strong commercial awareness around revenue, margin and pricing.
• Excellent negotiation and communication skills, confident with senior stakeholders.
• Confident working with both technical and non-technical colleagues.
• Full UK Drivers licence & access to a vehicle
• Nice to have: Understanding of recurring-revenue and subscription-based service models.
• Nice to have: Experience across cloud, Microsoft, cybersecurity or telecoms solutions.
• Nice to have: Experience building sales processes and CRM discipline.

What you'll get:

• £40,000-£50,000 salary (DOE)
• 28 days annual leave including bank holidays
• Company pension
• Regular training & development
• Clear progression opportunities within a stable, respected MSP
• A supportive team environment with real autonomy and influence

Keywords: Team Lead Account Manager, IT Account Manager, Sales Team Leader, Account Management Team Lead, IT Sales, Business Development, MSP, Managed Service Provider, New Business, Cross-sell, Upsell, Cloud, Cybersecurity, Microsoft 365, Windsor, Berkshire, Slough, Maidenhead, Reading, Staines