Team Lead, Global Mobility

usemultiplier.com; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Multiplier is seeking a Team Lead, Global Mobility to supervise the immigration team, review cases end-to-end, and ensure high-quality service. The role spans in-house and third-party collaborations, focusing on compliance and timely processing.

You will mentor staff, manage projects in the pipeline, support expansion initiatives, and drive performance with KPI tracking. Excellent English communication and deep knowledge of immigration rules are essential.

Qualifications

• 7+ years in global mobility and immigration with deep insights into international relocation.
• Proven track record in supervising and mentoring junior staff, ensuring professional development and high-quality service delivery
• Excellent communication skills, both verbal and written English, to effectively convey complex information and engage with diverse stakeholders
• Strong ability in conducting detailed case reviews and managing complex immigration cases to ensure accuracy and compliance
• Experience in handling escalations and providing solutions for complex cases, demonstrating problem-solving skills
• Solid understanding of immigration laws and requirements, aiding in the seamless navigation of legal processes
• Project management skills to coordinate and execute projects in the pipeline, ensuring successful outcomes

Responsibilities

• Supervise the global mobility team, fostering an environment of collaboration and excellence
• Oversee immigration and visa cases from start to finish, ensuring compliance and efficient processing
• Conduct case reviews regularly to maintain high accuracy and adherence to legal standards
• Manage escalations and complex cases, providing expert solutions and maintaining customer satisfaction
• Track and report on team performance metrics, such as KPIs, to drive continuous improvement
• Support the global mobility team on ad hoc projects
• Train and mentor new staff members, ensuring they are equipped with the skills and knowledge to succeed

Skills

Global mobility

Immigration case management

Team leadership

Mentoring

English communication

KPI tracking

Project coordination

Job description

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

About Job

The Team Lead, Global Mobility at Multiplier is a pivotal role overseeing the dynamic global mobility team. This position requires expertise in supervising immigration consultants, conducting thorough case reviews, and managing complex immigration cases. A significant aspect of this role is to ensure the team meets performance metrics, such as KPI tracking and effective case management, to achieve the highest levels of customer satisfaction.

As a Team Lead, you will manage immigration and visa cases end-to-end, either in-house or through third-party providers. Your role will involve coordinating projects and deals in the pipeline, leveraging your knowledge of immigration requirements. Additionally, you will support the expansion team with ad hoc projects and contribute to training new team members, enhancing the team's overall effectiveness.

Skills & Qualification

• Strong experience in global mobility and immigration with 7+ years in the field, providing deep insights into the complexities of international relocation
• Proven track record in supervising and mentoring junior staff, ensuring professional development and high-quality service delivery
• Excellent communication skills, both verbal and written English, to effectively convey complex information and engage with diverse stakeholders
• Strong ability in conducting detailed case reviews and managing complex immigration cases to ensure accuracy and compliance
• Experience in handling escalations and providing solutions for complex cases, demonstrating problem-solving skills
• Solid understanding of immigration laws and requirements, aiding in the seamless navigation of legal processes
• Project management skills to coordinate and execute projects in the pipeline, ensuring successful outcomes

Responsibilities

• Supervise the global mobility team, fostering an environment of collaboration and excellence
• Oversee immigration and visa cases from start to finish, ensuring compliance and efficient processing
• Conduct case reviews regularly to maintain high accuracy and adherence to legal standards
• Manage escalations and complex cases, providing expert solutions and maintaining customer satisfaction
• Track and report on team performance metrics, such as KPIs, to drive continuous improvement
• Support the global mobility team on ad hoc projects
• Train and mentor new staff members, ensuring they are equipped with the skills and knowledge to succeed