Team Lead, CX Support & Administration

Maximus; Liverpool City Region; On-site; GBP 45,000 - 65,000; Full time

Job summary

MAXIMUS is seeking a Team Leader to oversee CX Success Centre administrative functions and staff across referrals, appointments, enquiries and case management. The postholder will deputise for the Operations Manager when required and act as a first escalation point for Administrators.

The role requires strong leadership, performance monitoring, and a commitment to continuous improvement within a fast-paced environment, with travel to cover multiple sites as needed.

Qualifications

• Previous experience in supervisory role, leading and motivating teams in a busy environment, delivering to often challenging targets.

Responsibilities

• Oversee the CX Success Centre Administrators, including line management and professional development, aligned to performance framework and values.

Skills

Supervisory experience

Performance management

Customer service

Continuous improvement

Coaching and development

Communication

Planning and prioritising

Problem solving

Organisational skills

MS Office

Education

Team Leader diploma or certification

Tools

MS Office

Job description

MAXIMUS is seeking a Team Leader to oversee CX Success Centre administrative functions and staff across referrals, appointments, enquiries and case management. The postholder will deputise for the Operations Manager when required and act as a first escalation point for Administrators.

The role requires strong leadership, performance monitoring, and a commitment to continuous improvement within a fast-paced environment, with travel to cover multiple sites as needed.