CX Success Centre Team Leader (Hybrid)

Maximus UK; England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme (subject to HMRC)

9% combined pension

Job summary

Maximus UK is seeking a CX Success Centre Team Leader to oversee day-to-day operations, ensuring targets and standards are met. You will coach and develop a team of Administrators, acting as the first escalation point while maintaining policy compliance and quality requirements.

You will drive improvements across referral, appointment and case management, supporting the Operations Manager and ensuring service excellence within a hybrid UK role based between Bootle and home.

Qualifications

• Line management and professional development of Administrators
• Compliance with Maximus performance management framework and values
• Enquiries, referral and case management administration to meet contractual targets

Responsibilities

• Oversee CX Success Centre support functions including referral, appointment, enquiry and case management
• Act as first point of escalation for Administrators and deputise for Operations Manager
• Drive continuous improvement and efficiency within operations

Skills

Coaching

Team leadership

Performance management

Customer service

Job description

Maximus UK is seeking a CX Success Centre Team Leader to oversee day-to-day operations, ensuring targets and standards are met. You will coach and develop a team of Administrators, acting as the first escalation point while maintaining policy compliance and quality requirements.

You will drive improvements across referral, appointment and case management, supporting the Operations Manager and ensuring service excellence within a hybrid UK role based between Bootle and home.