Referral Team Leader

Maximus UK

England

On-site

GBP 26,500 - 32,000

Full time

14 days+

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Benefits offered by this job

25 days holiday + bank holidays

9% combined pension contribution

Job summary

A leading health and employment services provider in England is looking for a Referral Team Leader to manage a team supporting individuals seeking weight management assistance. This role includes ensuring smooth operations, achieving KPIs, and fostering a proactive team environment. Ideal candidates will have supervisory experience, strong communication skills, and a relevant degree. Offering a competitive salary and robust benefits, this position requires local residency in Oxfordshire.

Qualifications

Experience managing a diverse team in a supervisory role.
Ability to support vulnerable individuals through change.
Experience in delivering behavior change interventions.

Responsibilities

Coordinate service delivery and manage referral flow.
Support team training and development.
Ensure compliance with health and safety standards.

Skills

Supervisory experience

Case Management

Stakeholder engagement

Communication skills

Understanding of health determinants

Education

Degree in Psychology or Behavioral Science

Job description

Overview

Join to apply for the Referral Team Leader role at Maximus UK

This range is provided by Maximus UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

For this vacancy you need to live locally to Oxfordshire or within a commutable distance. You also need to be competent with spreadsheets due to reporting requirements.

Be part of something great!

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Salary £26,500 - £32,000 per annum
25 days holidays + bank holidays
9% combined pension contribution

About the role

We have an exciting full time opportunity for you to become our Referral Team Leader.

You will be supporting the management of a team of coordinators that provide triage to people seeking weight management support.

As a team leader, you’ll supervise, motivate, and manage team members daily. Your excellent communication skills will make you the central point of contact for all team members. Proactively ensuring smooth team operations and effective collaboration, you’ll lead by example to achieve contract KPIs and positive outcomes for all our service users.

Key Responsibilities

Coordinate service delivery: Manage referral flow and ensure service users pathways are continuous across services
Support the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
Ensure staff are appropriately trained, motivated, and supported to enable them to carry out their duties to a high standard
Ensure team and individuals have value and performance-based objectives aligned to the service
Oversee staff activity, productivity, and utilisation to ensure effective delivery, following Maximus policies and processes
Conduct spot checks on calls to assess quality and identify training needs
Set performance goals and targets for the team
Effectively manage own referral caseload as agreed by line manager to meet deadlines and KPIs
Contribute to team organisation, planning and continuous improvement
Manage holidays and absences, prioritising resource allocation for Referral Coordinators
Embed the service within local networks and communities by developing positive relationships with internal stakeholders
Establish clear onward referral and sign-posting pathways to support a positive user experience
Represent the service at meetings and training as required
Deploy a framework to review and assure team competency in health triage and referral services
Act as the point of escalation for complex inquiries or complaints and resolve issues promptly
Ensure delivery against contract performance expectations with the commissioner
Capture evidence through user feedback, case studies and monitoring of compliments/complaints
Identify service improvement needs that affect day-to-day delivery
Deputise for the Service Manager in sickness or annual leave
Ensure compliance with national standards, NICE guidance, contract and company quality standards, SLAs and SOPs
Monitor and embed policies related to Health & Safety, Safeguarding and Information Security
Ensure delivery complies with government guidance on diet, alcohol, physical activity, weight management and smoking cessation
Coordinate efforts to adapt to government guidance changes

Support the development of high performing teams

Adopt a proactive approach to supervision and training, aiming for quality and high performance against objectives and KPIs
Plan and run engaging team-building activities to maintain motivation
Be proactive and vocal in supporting the Referral Hub team in a reactive environment
Support supervision access and the development of annual Personal Development Plans (PDPs)
Support the Service Manager with recruitment, onboarding and induction of team members
Foster a culture of development and constructive feedback, aligning behaviours with company values
Encourage a positive, collaborative team environment with a client-centric mindset

Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required.

What we are looking for

Experience of a supervisory role with experience of managing a diverse team
Experience of caseload management demonstrated via a Case Management System
Experience of supporting vulnerable individuals through a change process
Operational experience of managing a remote team
Ability to forge good working relationships with external organisations
Ability to react quickly to unforeseen circumstances
A strong understanding of the social/wider determinants of health
A strong understanding of population-based approaches including segmentation and risk stratification
A strong understanding of behaviour change principles and methodology
Excellent internal and external stakeholder engagement and management
Strong written and verbal communication skills with the ability to capture essential information for effective case management
A strong track record of interpersonal relationships and the ability to build and maintain relationships
Expertise in communicating with excellent oral and written communication skills
Experience in delivering behaviour change interventions for lifestyle issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
Membership of professional body (ICF, EMCC, AoC, UKHCA)
Educated to degree level in a relevant subject (e.g., Psychology, Behavioural Science)
Experience of supporting people remotely/digitally
Experience in community development in areas of deprivation, project management and developing new services

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Seniority level