UK Service Delivery Manager: People & Performance

Maximus; England; On-site; GBP 42,000 - 47,000; Full time

Job summary

Maximus is seeking a senior leader to manage a team of Employment Advisors across the UK, driving performance, quality and compliance to meet contractual targets. You will develop succession plans, coach staff and ensure delivery aligns with referral flows and contract profiles.

You will oversee health and safety, planning cycles, and monthly forecasts, while promoting a coaching culture to improve outcomes for participants and employers.

Qualifications

• Significant proven experience of effective leadership and management in a performance driven environment.
• Able to understand and manage profit and loss, cost control and budgeting
• Confident and competent in networking, building relationships, winning and securing business
• Track record in the delivery of high quality services
• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Demonstrable negotiating skills that promote commitment and action.
• Highly competent in building and maintaining customer relationships, and effective promotion of customer care and Remploy Brand
• Able to plan and organise people, and carry out effective resource and succession planning
• Self-starter, able to prioritise and problem solve with minimal support
• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
• Willing to travel independently throughout the UK with occasional overnight stays

Responsibilities

• To motivate, direct and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standardsrequired.
• To ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
• To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
• Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
• Responsible for health and safety of team members.
• Responsible for ensuring team members’ productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles, ensuring that correct resource is assigned.
• To forecast and plan accurately, providing an annual business plan, monthly forecasts, weeklyfiguresand statistics and provide reports and feedback to Operations Manager relating to contractual performance asrequired.
• Committed to transforming the lives of disabled people through employment
• Effective leadership of team to ensure that performance, compliance and quality objectives are fully achieved
• Recruit, develop, engage and retain the right resources- optimise staff retention
• Financially Astute - accountable for meeting/exceeding Profit and Loss against the annual plan
• Develop and win new business within geographical remit to generate sustainable revenue and funding sources to maximise profits
• Actively promote a coaching culture that delivers quality services that meet customer, contractual and business requirements.
• Facilitate long term planning of flexible service delivery that drives performance to optimise results

Skills

Leadership

Team management

Performance management

Budgeting

Stakeholder engagement

Strategic planning

Job description

Maximus is seeking a senior leader to manage a team of Employment Advisors across the UK, driving performance, quality and compliance to meet contractual targets. You will develop succession plans, coach staff and ensure delivery aligns with referral flows and contract profiles.

You will oversee health and safety, planning cycles, and monthly forecasts, while promoting a coaching culture to improve outcomes for participants and employers.