Team Lead, Customer Service & Logistics

Dixons Carphone; Stevenage; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Performance related bonus

Tech product discounts

Wellbeing initiatives

30 days annual leave

Job summary

Currys is seeking a First Line Manager in Stevenage to lead a delivery and warehouse team within the Customer Service Centre. You will motivate staff, manage resources, and drive performance to meet targets while maintaining high safety and quality standards.

You’ll develop your team through coaching and regular feedback, collaborating with other departments to ensure smooth operations and excellent customer service.

Qualifications

• Proven recent experience of leading teams using diverse leadership styles and coaching methods.
• Track record of developing teams to achieve customer-focused results.
• Strong organisational skills to implement team and operational plans and priorities.
• Excellent communication skills to liaise with different departments and convey expectations clearly.
• Experience in logistics or transport environment is preferable.

Responsibilities

• Overseeing the running of the site, staffing and other resources.
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
• Providing regular and consistent performance feedback.
• Working closely with internal/external departments to ensure smooth-running operation.
• Communicating with and deputising for Operations Manager, working cross functionally.
• Creating a safe working environment, adhering to health and safety policies.

Skills

Team leadership

People development

Organisational skills

Communication skills

Logistics experience

Job description

Currys is seeking a First Line Manager in Stevenage to lead a delivery and warehouse team within the Customer Service Centre. You will motivate staff, manage resources, and drive performance to meet targets while maintaining high safety and quality standards.

You’ll develop your team through coaching and regular feedback, collaborating with other departments to ensure smooth operations and excellent customer service.