First Line Manager

Currys plc; Hanworth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

30 days annual leave

Competitive pension

Product discounts on tech

Wellbeing initiatives

Job summary

Currys plc in Hanworth is seeking a First Line Manager to lead the Customer Services Centres and Delivery Centre, coaching and motivating a diverse team to deliver outstanding service. You’ll manage site operations, drive performance, and ensure safety, with cross-functional collaboration and a focus on continuous improvement.

The role combines hands-on leadership with strategic influence to meet targets and customer expectations.

Qualifications

• Proven experience leading teams in a distribution or logistics setting.
• Strong coaching and performance feedback skills.
• Ability to plan workforce and operations to meet targets.
• Excellent cross-function communication with departments.
• Experience in logistics or transport environments preferred.

Responsibilities

• Oversee the running of the site, staffing and resources.
• Motivate a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
• Provide regular and consistent performance feedback.
• Influence operational decisions.
• Work closely with other departments to ensure smooth-running operation.
• Communicate with and deputise for Operations Manager, working cross-functionally.
• Create a safe working environment, adhering to health and safety policies.

Skills

Team leadership

Coaching

Operational planning

Communication

Logistics/Transport experience

Job description

Role overview

First Line Manager

Hanworth

Currys, Hanworth

Permanent

Full Time

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres and Delivery Centre. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.

Role overview

As part of this role, you’ll be responsible for:

• Overseeing the running of the site, staffing and other resources
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
• Providing regular and consistent performance feedback
• Influencing operational decisions
• Working closely with other internal/external departments to ensure smooth-running operation
• Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
• Creating a safe working environment, adhering to health and safety policies

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

You will need:

• Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
• A track record of developing teams to achieve customer-focused results
• Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
• Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
• Ideally, experience working in a logistics or transport environment

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.