First Line Manager

Currys plc; Truro; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Job summary

Currys plc in Truro is seeking a First Line Manager to run the Customer Service and Delivery Centre. You will coach and motivate a team of delivery drivers to meet targets and deliver outstanding customer service.

Role focuses on optimizing processes, ensuring safety, and continuous improvement across operations. Fixed term 12-month contract, full‑time position based in Truro. Email [e-mail] for applications.

Qualifications

• Recent experience leading teams with a variety of leadership styles and coaching methods.
• Track record of developing teams to achieve customer-focused results.
• Strong organisational skills to translate goals into actionable plans.
• Excellent communication across departments to set clear expectations and standards.
• Ideally experience in logistics or transport environments.

Responsibilities

• Overseeing the running of the site, staffing and other resources.
• Motivating a team of delivery drivers to deliver on targets.
• Providing regular and consistent performance feedback.
• Influencing operational decisions.
• Working closely with internal/external departments for smooth operations.
• Communicating with Operations Manager and supporting cross-functional teams.
• Creating a safe working environment adhering to health and safety policies.

Skills

Leadership

Team management

Coaching

Communication

Organisational skills

Job description

Role overview

First Line Manager

Truro

Currys, Truro

Fixed Term Contract 12 Months

Full Time

Grade 3

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Join us as a First Line Manager and you'll be making the magic happen in our Customer Service and Delivery Centre. You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.

Key responsibilities

• Overseeing the running of the site, staffing and other resources
• Motivating a team of delivery drivers to deliver on targets
• Providing regular and consistent performance feedback
• Influencing operational decisions
• Working closely with other internal/external departments to ensure smooth-running operation
• Communicating with Operations Manager, working cross functionally and supporting different work area teams as required
• Creating a safe working environment, adhering to health and safety policies

What you’ll need

• Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
• A track record of developing teams to achieve customer-focused results
• Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
• Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
• Ideally, experience working in a logistics or transport environment

Benefits

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.