First-Line Manager, Customer Delivery Centre

Currys plc; Truro; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Job summary

Currys plc in Truro is seeking a First Line Manager to run the Customer Service and Delivery Centre. You will coach and motivate a team of delivery drivers to meet targets and deliver outstanding customer service.

Role focuses on optimizing processes, ensuring safety, and continuous improvement across operations. Fixed term 12-month contract, full‑time position based in Truro. Email [e-mail] for applications.

Qualifications

• Recent experience leading teams with a variety of leadership styles and coaching methods.
• Track record of developing teams to achieve customer-focused results.
• Strong organisational skills to translate goals into actionable plans.
• Excellent communication across departments to set clear expectations and standards.
• Ideally experience in logistics or transport environments.

Responsibilities

• Overseeing the running of the site, staffing and other resources.
• Motivating a team of delivery drivers to deliver on targets.
• Providing regular and consistent performance feedback.
• Influencing operational decisions.
• Working closely with internal/external departments for smooth operations.
• Communicating with Operations Manager and supporting cross-functional teams.
• Creating a safe working environment adhering to health and safety policies.

Skills

Leadership

Team management

Coaching

Communication

Organisational skills

Job description

Currys plc in Truro is seeking a First Line Manager to run the Customer Service and Delivery Centre. You will coach and motivate a team of delivery drivers to meet targets and deliver outstanding customer service.

Role focuses on optimizing processes, ensuring safety, and continuous improvement across operations. Fixed term 12-month contract, full‑time position based in Truro. Email [e-mail] for applications.