Team Lead, Content as a Service

LSEG (London Stock Exchange Group); City Of London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Team Lead for Content as a Service to drive innovation in content management. This role is pivotal in leading a team of content writers, ensuring high standards of content quality, and implementing effective governance frameworks. The successful candidate will collaborate with various stakeholders to optimize content strategies and enhance user experience. Join a dynamic organization that values integrity, partnership, and excellence, and be part of a culture that fosters growth and sustainability in the financial sector.

Benefits

Healthcare

Retirement Planning

Paid Volunteering Days

Wellbeing Initiatives

Qualifications

• Proven experience in a similar role with a track record of thought leadership.
• Understanding of content maintenance, updates, and lifecycle management.
• Data analysis to report and interpret content change statistics.

Responsibilities

• Lead the centralized team ensuring alignment with strategic vision.
• Supervise daily operations within the knowledge management process.
• Monitor content performance across multiple digital channels.

Skills

Content Management

Data Analysis

Project Management

Critical Thinking

Quality Assurance

Excellent Communication

Job description

Team Lead, Content as a Service page is loaded

Team Lead, Content as a Service

Apply locations London, United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id R0103367

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:

The Team Lead, Content as a Service will lead the centralized team, ensuring alignment with the strategic vision and content standards. This role involves understanding content maintenance and updates, supporting Product Owners in prioritizing changes, and delivering services in line with policies and processes.

Additionally, the Team Lead will be accountable for the success of the knowledge management process implemented across the organization, driving continuous improvement of this framework in collaboration with Functional Leads, Content Owners, and key collaborators to enhance user experience. The individual will also lead a team of content writers to ensure efficiency and quality standards are met.

WHAT YOU'LL BE DOING:

• Understand content maintenance and update requirements to support Product Owners in prioritizing changes.
• Ensure accuracy and consistency of published content through ongoing development and implementation of strategies and processes.
• Maintain a content governance framework to uphold standards and align with the business brand and messaging.
• Lead and mentor the content team to deliver the complete knowledge management process.
• Encourage development and training of the content team to support knowledge management processes and tools.
• Supervise daily operations within the knowledge management process, ensuring timely task completion and thorough quality control checks.
• Assess and incorporate new initiatives into existing practices to keep policies and procedures updated.
• Evaluate and improve workflows and procedures continuously as the organization grows.
• Monitor content performance across multiple digital channels and develop strategies to optimize existing content.
• Use data analytics and customer feedback to measure content efficiency and make data-driven recommendations for improvement.
• Cultivate strong relationships with service owners to understand their needs and translate them into actionable product requirements.
• Collaborate with stakeholders to ensure alignment, gather feedback, and communicate progress clearly.

WHAT YOU'LL BRING:

• Proven experience in a similar role with a track record of thought leadership.
• Critical thinking to align content management with business goals.
• Understanding of content maintenance, updates, and lifecycle management.
• Quality assurance to ensure high content standards.
• Data analysis to report and interpret content change statistics.
• Excellent communication for collaboration with Product Owners and functional leads.
• Project management to deliver services in line with policies and processes.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

HOW TO APPLY?

About Us

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our organisation

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

Where we work

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more