Service Team Leader (Bentley, Surrey)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in luxury automotive is seeking a dedicated Service Team Leader to oversee operations at their Bentley service department. The ideal candidate will possess exceptional leadership skills and a keen attention to detail, ensuring that every customer receives the highest level of service. This role offers the opportunity to work with some of the finest vehicles in the world, backed by a supportive team that values ongoing training and development. If you are passionate about the luxury automotive industry and ready to take ownership of your role, this is the perfect opportunity for you.

Qualifications

• Experience as a Service Team Leader for a luxury vehicle brand.
• Strong communication skills and customer service orientation.

Responsibilities

• Diagnose issues and communicate effectively with colleagues and customers.
• Deliver high levels of customer service while ensuring commercial success.

Skills

Service Team Leadership

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Multitasking

Tools

Microsoft Office

Job description

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Service Team Leader (Bentley, Surrey), London

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Client:

H.R. Owen

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

321bc0aeee11

Job Views:

20

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service Team Leader to work with Bentley, Surrey. The right candidate will have the expertise, diligence, and attention-to-detail required for working with the finest cars in the world. Timely and careful execution of work, tidiness, and experience with the latest diagnostic tools and technical information systems are all key attributes of our ideal candidate.

The Bentley Service Team Leader will be able to accurately diagnose issues and clearly communicate them to both colleagues and customers. The experienced H.R. Owen Bentley team will offer support, advice, and regular training activities to develop candidates to the highest level possible.

The type of person we are looking for

• You will have previous experience as a Service Team Leader working in a Service Department for a Luxury Vehicle Brand.
• You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
• You will have strong written and verbal communication skills with the capability to adapt your style to multiple audiences.
• You will be able to deliver the highest levels of customer service, while always keeping one eye on the commercial success of the business.
• You will have a passion for the luxury industry, be able to recognize excellence, and have a basic knowledge of the brands H.R. Owen work with.
• You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
• You will have outstanding interpersonal skills. You will communicate regularly with a wide range of people at all levels across the company.