Team Lead, Client Management – FX/CFD (Hybrid)

StoneX Group Inc.; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

StoneX Group Inc. in London is seeking a Client Management Team Lead to ensure smooth operation of the client service function in a fast-paced trading environment. You will oversee a team, drive process improvements, train staff, and maintain high quality, compliant service while supporting Sales and HNW initiatives.

The role is hybrid, with 4 days in office and 1 day remote. Ideal candidates hold a BS/BA in Finance or Business, have at least 1 year in FX/CFD management, and demonstrate

Qualifications

• Experience in FX/CFD industry and managing a team.
• Strong focus on process improvement and customer service quality.
• Detail-oriented with timeliness and accuracy.

Responsibilities

• Oversee all activities of the Client Management Team to ensure high-quality, compliant service.
• Initiate proposals to improve internal processes and customer experiences.
• Lead training on trade disputes and client inquiries; maintain team morale.

Skills

FX/CFD management

Process management

Customer service

Attention to detail

Education

BS/BA in Finance or Business

Job description

StoneX Group Inc. in London is seeking a Client Management Team Lead to ensure smooth operation of the client service function in a fast-paced trading environment. You will oversee a team, drive process improvements, train staff, and maintain high quality, compliant service while supporting Sales and HNW initiatives.

The role is hybrid, with 4 days in office and 1 day remote. Ideal candidates hold a BS/BA in Finance or Business, have at least 1 year in FX/CFD management, and demonstrate