Team Lead, Admin - FTC

Dsv Air & Sea SAU; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is seeking an Administration Team Leader for a 12-month fixed-term contract at Mercia Park. You will drive a customer-focused Admin team, coordinate with clients and warehouse management to meet SLA targets, and ensure effective use of DSV tools for cost efficiency.

You will coach Admin Specialists, develop future leaders and align daily objectives with KPI targets, while maintaining high standards of service and compliance.

Qualifications

• Experience in customer service and leading teams in a fast-paced environment.
• Knowledge of Warehouse Management Systems (Red Prairie) and SAP experience is preferred.
• Strong communication skills and ability to engage with customers at all levels.
• Excellent organisational skills with the ability to plan and manage workload.
• Full driving licence is required.

Responsibilities

• Provide first line support for customers and internal teams to proactively address issues.
• Lead and develop Admin Specialists to meet KPIs and career progression.
• Ensure efficient operation aligned with internal/external KPI targets and best practices.
• Drive site continuous improvement programmes and implement improvements.
• Set clear daily objectives and monitor performance against KPIs.
• Coaching and succession planning for future team leaders.

Skills

Customer service

Team Leader

Microsoft Office

Driving licence

Warehouse knowledge

Communication skills

Organisational skills

Client liaison

Attention to detail

Tools

Red Prairie

SAP

CargoLink

Microsoft Office

Job description

Job Req Number: 128225
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Team Leader, Administration

12 months Fixed Term Contract

Mercia Park

We are looking for an Administration Team Leader for 12 months to drive a customer focused Administration Team on selected accounts. Working directly with clients, the Team Leader Admin (TLA) and DSV warehouse Supervisors/Management to achieve delivery targets on orders and per customer requirements. You will have overall accountability to ensure Admin Specialists are correctly using DSV tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA).

What will you be doing?

• First line support for customer and DSV to ensure that all issues are proactively handled to reduce liability for DSV and eliminate service fails.
• Supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Ensure the operation is managed efficiently in line with both internal and external KPI’s and best practice processes. Being flexible and co-operative at all times including correct order processing, customer handling and staff training procedures.
• Drive service improvement by promoting, supporting and implementing the site continuous improvement program/s.
• Setting of unambiguous, achievable and sustainable daily objectives for individual staff. On-going reviews of individual employees and their performance against KPI’s and objectives.
• Coach and develop the Admin Specialists to ensure that they meet their full potential both personally and professionally and ensure effective succession plans are in place for all roles.
• To identify future team leaders and encourage development in order to establish a career path into management.

About You

• Previous customer service experience
• Previous Team Leader experience within a fast paced warehouse environment
• Knowledge of Warehouse Management Systems (Red Prairie)
• Good Team Player
• Excellent Microsoft Office skills
• Excellent communication skills, ability to communicate at all level including to customers
• High organisational skills, ability to plan and manage work load
• Full driving licence
• CargoLink and SAP experience
• Knowledge of warehouse operations

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.