Team Lead, Admin - FTC

DSV Road GmbH; Swadlincote; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced annual leave

Salary sacrifice car scheme

Salary sacrifice cycle scheme

WeCare app

LifeWorks app

Life insurance

Job summary

DSV is seeking an Administration Team Leader for 12 months to drive a customer-focused Admin team on key accounts. You will work with clients and warehouse management to meet order delivery targets and ensure correct use of DSV tools for cost-effective sourcing and SLA adherence.

You will coach Admin Specialists, promote continuous improvement, and develop potential future leaders while maintaining strong customer relations and efficient processes across the site.

Qualifications

• Experience delivering customer service in a fast-paced warehouse setting.
• Proven ability to lead a team to achieve KPI targets.
• Proficient with MS Office and basic warehouse systems.

Responsibilities

• Provide first line support for customers and DSV to proactively handle issues.
• Support colleagues across departments to improve customer service.
• Ensure efficient operation aligned with internal/external KPIs and procedures.
• Drive service improvement through site-wide CI programs.
• Set clear daily objectives and review staff performance against KPIs.
• Coach Admin Specialists and enable succession planning.
• Identify future team leaders and grow the management pipeline.

Skills

Customer service

Team leadership

Communication skills

Organisation

Microsoft Office

Tools

Red Prairie

CargoLink

SAP

Excel

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

We are looking for an Administration Team Leader for 12 months to drive a customer focused Administration Team on selected accounts. Working directly with clients, the Team Leader Admin (TLA) and DSV warehouse Supervisors/Management to achieve delivery targets on orders and per customer requirements. You will have overall accountability to ensure Admin Specialists are correctly using DSV tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA).

What will you be doing?

• First line support for customer and DSV to ensure that all issues are proactively handled to reduce liability for DSV and eliminate service fails.
• Supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Ensure the operation is managed efficiently in line with both internal and external KPI’s and best practice processes. Being flexible and co-operative at all times including correct order processing, customer handling and staff training procedures.
• Drive service improvement by promoting, supporting and implementing the site continuous improvement program/s.
• Setting of unambiguous, achievable and sustainable daily objectives for individual staff. On-going reviews of individual employees and their performance against KPI’s and objectives.
• Coach and develop the Admin Specialists to ensure that they meet their full potential both personally and professionally and ensure effective succession plans are in place for all roles.
• To identify future team leaders and encourage development in order to establish a career path into management.

About You

• Previous customer service experience
• Previous Team Leader experience within a fast paced warehouse environment
• Knowledge of Warehouse Management Systems (Red Prairie)
• Good Team Player
• Excellent Microsoft Office skills
• Excellent communication skills, ability to communicate at all level including to customers
• High organisational skills, ability to plan and manage work load
• Full driving licenceCargoLink and SAP experience
• Knowledge of warehouse operations

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.