Team Coach Level 3

Size; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25% discount on products

TELUS Health discounts

Health cash plans

Development courses

Gym discounts

Volunteer opportunities

Holiday allowance

Job summary

Size? Cardiff is seeking a Coach Level 3 to support the store management team in delivering outstanding customer experiences while upholding company standards and KPIs.

You will lead the shopfloor, assist in opening/closing, handle cash, mentor colleagues, and drive merchandising and stock control to maximise sales.

Qualifications

• Customer service excellence in a busy retail environment.
• Proven leadership or supervisory capability in a retail setting.
• Strong communication and interpersonal skills with customers and colleagues.

Responsibilities

• Work with store manager to deliver exceptional customer experiences.
• Key holder responsibilities including opening/closing and cash handling.
• Address customer complaints and queries with positive outcomes.
• Monitor sales team performance to meet/exceed targets.
• Assist with product placement and merchandising decisions.
• Manage deliveries and stock to minimise loss and maximise profit.
• Mentor and develop staff; lead by example.
• Convey Head Office communications to the team.
• Provide induction and training to new starters.

Skills

Customer service

Leadership

Communication

Merchandising

Time management

Problem solving

Self-motivation

Adaptability

Microsoft Office

Visual Merchandising

Commercial awareness

Flexible hours

Store operations

Tools

Microsoft Office

Job description

Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities:

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
• Key holder - assist in the opening and closing of the store and money handling.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
• Use business knowledge and reports to assist in product placement of key selling lines.
• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.
• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• Conduct your work in a safe and responsible manner.
• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
• Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s:

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.
• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
• Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided
• Ambition, resourcefulness and someone who is looking for opportunities to learn more.
• Strong work ethic, places importance on effective time management.
• Self-motivated, adaptable, resilient.
• Problem solving.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Experience in Visual Merchandising would be advantageous.
• Commercially driven.

• Flexible with working hours in order to meet business needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance