Team Coach Level 3

Size; Cambridge; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Staff discount

TELUS Health benefits

Gym membership discount

Career development opportunities

Job summary

Size? in Cambridge is seeking a Coach Level 3 to support the store management team in daily operations and to deliver outstanding customer service. The role emphasizes a positive working environment, strong teamwork, and adherence to KPIs while mentoring junior colleagues across the shopfloor.

You will help with stock handling, merchandising, and daily briefs, ensuring the team meets targets and maintains high store standards. Training and development are provided to grow within the company.

Qualifications

• Experience in a supervisory role is preferred with induction and training provided.
• Strong customer service skills with ability to handle complaints and enquiries.
• Able to manage time effectively and meet KPIs such as Footfall, ATV, and Conversion.

Responsibilities

• Assist store manager and assistant manager to run daily store operations.
• Open/close responsibilities and cash handling as a key holder.
• Drive sales and store turnover through merchandising and team motivation.

Skills

Customer service

Communication

Supervisory experience

Time management

Problem solving

Adaptable

Resilience

Commercial awareness

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Size?- 0654 Cambridge, 24 Market Street, CAMBRIDGE, Cambridgeshire, United Kingdom

Job Description

Posted Wednesday 29 July 2026 at 00:00

Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two decades, the size? brand has grown to include its roster of highly sought-after worldwide exclusive product releases - including collaborations with Nike, adidas Originals, New Balance, Reebok and many more. From showcasing and celebrating all things streetwear and the cultures that influence it through size?collections; to working directly with some of the UK’s most creative universities through size?syllabus, the size? franchises have evolved over the years to help play a core role in connecting us to our customers.

Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities:

Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.

Key holder - assist in the opening and closing of the store and money handling.

Deal with customer complaints and enquiries, providing the best possible outcome.

Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.

Use business knowledge and reports to assist in product placement of key selling lines.

Ensure the management of deliveries and stock handling in a timely manner , adhering to all stock control procedures to minimise stock loss and maximise profits.

Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.

Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.

Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.

Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.

Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.

Conduct your work in a safe and responsible manner.

Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.

Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s:

Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.

Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.

Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.

Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience :

The ideal candidate will have a keen interest in the size? brand and the products we specialise in.

Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times .

Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided

Ambition, resourcefulness and someone who is looking for opportunities to learn more.

Strong work ethic, places importance on effective time management.

Self-motivated, adaptable, resilient.

Problem solving.

Knowledge of Microsoft Office (Outlook, Word, Excel).

Experience in Visual Merchandising would be advantageous .

Commercially driven.

Flexible with working hours in order to meet business needs.

Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

Access to digital health and well-being services through our benefits platform (TELUS Health)

Health cash plans

Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

Discounted Gym memberships at JD Gyms

Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

Opportunities to volunteer and contribute to JD Foundation

Employer engagement forums to help influence positive change

We know our colleagues work tirelessly to make JD Outdoors the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Size?- 0654 Cambridge, 24 Market Street, CAMBRIDGE, Cambridgeshire, United Kingdom