Team Coach Level 3

Naylor's Equestrian Llp; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25% store discount

TELUS Health benefits

Health cash plans

Internal development courses

Apprenticeships & qualifications

Gym discounts

Job summary

Naylor's Equestrian Llp is seeking a proactive Coach Level 3 to support the store management team in daily operations while upholding company values. You will lead a team, ensure excellent customer service, and drive sales through effective merchandising and stock control.

The role emphasizes training and development of staff, open/close duties, KPI awareness, and collaboration with visual teams to enhance the customer journey. A strong, adaptable leader is valued.

Qualifications

• Interest in Size? brand and related products
• Confident in communicating with a variety of customers and delivering exceptional service
• Experience in a supervisory role preferred but full induction and training provided
• Ambition, resourcefulness and a desire to learn more
• Strong work ethic with good time management
• Self-motivated, adaptable and resilient
• Problem solving
• Excellent communication skills
• Experience in Visual Merchandising advantageous
• Commercially driven
• Flexible with working hours to meet business needs

Responsibilities

• Work with the store manager and assistant manager to deliver exceptional customer experiences
• Open/close the store and handle money
• Address customer complaints and enquiries to achieve the best outcome
• Monitor daily service to meet or exceed targets
• Assist in product placement using reports
• Manage deliveries and stock handling to minimise loss and maximise profits
• Uphold standards and mentor the team toward business goals
• Share daily briefs and Head Office communications with the team
• Delegate tasks with lead-by-example approach
• Assist induction and training of new starters and develop existing staff
• Ensure replenishment keeps the sales floor stocked
• Work safely and responsibly
• Collaborate with Visual Merchandising to maintain merchandising standards
• Apply KPIs like Footfall, ATV, USP and Conversion to drive/store performance
• Drive sales and store turnover through merchandising and stock management

Skills

Leadership

Customer service

Team supervision

Time management

Problem solving

Communication

Adaptability

Visual Merchandising

Tools

Microsoft Office

Job description

Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities:

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.

• Key holder - assist in the opening and closing of the store and money handling.

• Deal with customer complaints and enquiries, providing the best possible outcome.

• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.

• Use business knowledge and reports to assist in product placement of key selling lines.

• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.

• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.

• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.

• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.

• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company's expectations.

• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.

• Conduct your work in a safe and responsible manner.

• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.

• Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI's:

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.

• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.

• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.

• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.

• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.

• Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided

• Ambition, resourcefulness and someone who is looking for opportunities to learn more.

• Strong work ethic, places importance on effective time management.

• Self-motivated, adaptable, resilient.

• Problem solving.

• Knowledge of Microsoft Office (Outlook, Word, Excel).

• Excellent communication skills.

• Experience in Visual Merchandising would be advantageous.

• Commercially driven.

• Flexible with working hours in order to meet business needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to digital health and well-being services through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance