Team Coach Level 3

size?; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discount 25%

Health benefits

Training and development

Apprenticeships

Job summary

size? in London is a leading streetwear brand known for community through fashion, music, sport and art. As a Coach Level 3, you will support the store management, create a positive working environment and ensure our sales team delivers exceptional service that exceeds customer expectations.

You will work with the store manager to open/close the store, handle cash, and mentor colleagues. You will monitor KPIs and merchandising opportunities to maximise sales while upholding company standards and

Qualifications

• Experience in a supervisory role preferred, with induction and training provided.
• Excellent communication skills and strong time management.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Ambition, resourcefulness and willingness to learn.

Responsibilities

• Lead store team to deliver exceptional customer experiences.
• Open/close the store as key holder and handle cash.
• Manage deliveries and stock control to minimise loss.
• Coach and mentor colleagues, share head office updates.
• Use KPIs like Footfall, ATV, Conversion to drive results.

Skills

Customer service

Team supervision

Merchandising

Microsoft Office

Communication

Problem solving

Job description

Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two decades, the size? brand has grown to include its roster of highly sought-after worldwide exclusive product releases - including collaborations with Nike, adidas Originals, New Balance, Reebok and many more. From showcasing and celebrating all things streetwear and the cultures that influence it through size?collections; to working directly with some of the UK’s most creative universities through size?syllabus, the size? franchises have evolved over the years to help play a core role in connecting us to our customers.

Role overview

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities

Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences. Key holder - assist in the opening and closing of the store and money handling. Deal with customer complaints and enquiries, providing the best possible outcome. Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded. Use business knowledge and reports to assist in product placement of key selling lines. Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits. Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals. Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team. Implement and delegate tasks with close follow up, but lead by example with a hands‑on approach. Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations. Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished. Conduct your work in a safe and responsible manner. Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities. Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s

Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation. Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures. Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience

The ideal candidate will have a keen interest in the size? brand and the products we specialise in. Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times. Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided Ambition, resourcefulness and someone who is looking for opportunities to learn more. Strong work ethic, places importance on effective time management. Self‑motivated, adaptable, resilient. Problem solving. Knowledge of Microsoft Office (Outlook, Word, Excel). Excellent communication skills. Experience in Visual Merchandising would be advantageous. Commercially driven. Flexible with working hours in order to meet business needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance
• We know our colleagues work tirelessly to make JD Outdoors the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time. #Size