Team Coach Level 3

JD GROUP; Cardiff; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company discount 25%

Health cash plans

Development courses

Discounted gym memberships

Volunteer opportunities

Job summary

JD GROUP is seeking a Coach Level 3 to support the store management team in Cardiff, upholding brand standards and KPIs. You will help foster a positive environment and ensure the sales team delivers service that exceeds customer expectations.

The role focuses on leadership, training new starters, daily briefs, stock/merchandising management, and hands-on guidance to drive store performance and customer satisfaction.

Qualifications

• Customer experience focus with strong service standards.
• Supervisory experience preferred; training provided.
• Ambition, resourcefulness and willingness to learn more.
• Strong time management and organisational skills.

Responsibilities

• Work with store management to deliver exceptional customer experiences.
• Assist in opening/closing and cash handling as key holder.
• Deal with customer complaints and enquiries to achieve best outcomes.
• Monitor daily performance to meet/exceed targets and KPIs.
• Support stock control, deliveries, replenishment and merchandising.

Skills

Customer service

Supervisory experience

Merchandising

Communication

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Role overview

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
• Key holder - assist in the opening and closing of the store and money handling.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
• Use business knowledge and reports to assist in product placement of key selling lines.
• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.
• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• Conduct your work in a safe and responsible manner.
• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
• Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.
• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
• Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided
• Ambition, resourcefulness and someone who is looking for opportunities to learn more.
• Strong work ethic, places importance on effective time management.
• Self-motivated, adaptable, resilient.
• Problem solving.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Experience in Visual Merchandising would be advantageous.
• Commercially driven.
• Flexible with working hours in order to meet business needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance