Department Manager

JD GROUP; Leeds; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Health plan

Training & development

Holiday entitlement

Job summary

JD Group in Leeds is seeking an experienced retail manager to lead a busy store, developing teams, driving sales and delivering excellent customer service. You will support the Store Manager in achieving targets, coaching colleagues, and ensuring a safe, compliant store environment.

The role involves recruiting, onboarding and ongoing training, with focus on KPI performance and cost control. The position is a full-time onsite role based in Leeds, offering development opportunities across the JD

Qualifications

• 2+ years management experience in retail or a similar format.
• Strong coaching and leadership abilities to drive team performance.
• Clear communication and ability to motivate colleagues.
• Focused on delivering exceptional customer service and brand standards.
• Proven track record in achieving KPI targets and cost control.

Responsibilities

• Support Store Manager in leading a high performing, engaged team.
• Foster exceptional customer service to exceed customer expectations.
• Develop store teams through internal programmes and career pathways.
• Maintain a safe, compliant operating environment for colleagues and customers.
• Deliver financial results and help meet store targets.
• Assist in hiring, onboarding and training of new staff.
• Provide coaching and feedback to improve performance.
• Assist with scheduling to ensure proper coverage and productivity.

Skills

Coaching

Team leadership

Communication

Customer service

Retail KPI knowledge

Budget and cost control

Planning and prioritisation

People development

Job description

Role overview:

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities:

• Support the Store Manager lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
• Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
• Uphold a store that is safe and compliant operating environment for all colleagues and customers.
• Deliver our financial results in line with or in excess of company targets.
• Support other retail management duties where required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity

Role objectives and KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high customer metric score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget

Skills and Experience:

• Great coaching, mentoring and team building skills that drives team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years management experience, preferably in a similar format of retail.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• A proven record of successfully promoting and growing a brand or service in the local community.
• A passion for customer service and a proven record of delivering excellence in this area.
• Be able to demonstrate the ability to improve store performance & standards through effective planning.
• Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams.
• Committed to two-way, clear, and honest feedback.
• Builds great relationships

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Discretionary bonus schemes
• Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance