Team Assistant

The Acorn Group; London Borough of Bromley; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Career progression

Training & development

Holiday allowance

Parental leave

Employee assistance programme

Retail discounts

Job summary

The Acorn Group is seeking a Team Assistant for our Bromley HQ. You will provide efficient administrative support to the sales team, manage data entry, and help maintain high standards of customer service in a busy estate agency environment.

Join a market-leading company offering structured training, career progression, and a supportive team. The role is based on-site with regular duties and opportunities within The Acorn Group.

Qualifications

• Previous administrative experience required.
• Excellent telephone manner and articulate communication.
• Confident and accurate in written word.

Responsibilities

• Provide accurate administrative service to the sales team.
• Input property and client information in-house system with photos, floor plans, and map.
• Quality control of data input: language, punctuation and figures.

Skills

Administrative experience

Excellent telephone manner

Articulate

Written communication

Microsoft Office

Customer service

Organisational skills

Team player

Tools

Microsoft Office

Job description

Job Title: Team Assistant

Location: Bromley HQ

Brand: The Acorn Group

Salary: Up to £29,500.00 per annum

Hours: Monday to Friday from 8:30am to 6:00pm.

About The Acorn Group:

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.

Job Summary and Key Responsibilities:

Do you have an interest in property and previous experience in administration? Are you focused on attention to detail with brilliant communication skills and the ability to work to deadlines and managing a busy workload?

If the answer is yes; the position of Team Assistant could offer you a fantastic opportunity to join an industry leading Property Company and enjoy a career within the Estate Agency sector.

The highest levels of customer service must be delivered at all times, and you will also be able to generate business referrals to our Mortgage Business and to other divisions of The Acorn Group. As a Branch Administrator you will be rewarded with a competitive salary, full training, and the opportunity to progress your career in an Industry leading company.

Duties will include:

• Provide an accurate and efficient administrative service to sales team.
• Input property and client information accurately via in house software system including selecting photographs, floor plan and map.
• Quality control of data input; language, punctuation, spelling, figures.
• Undertaking office reporting systems in an efficient and competent manner.
• Managing web portals and accuracy of information displayed.
• Planning and submission of Property advertising.
• Handle correspondence and letters in accordance with manager's instructions.
• Provide support to management by undertaking non-sales related tasks.
• Provide support to other team members by undertaking front line telephone and face to face customer enquiries when required.
• Cost control of stationery and reporting of maintenance issues.
• Control of Health and Safety in the office.
• Diary management.
• Auditing of system and management of applicant records.
• Comply with company's standard procedures and all statutory legislative measures affecting Estate Agencies and Financial Services.
• Control of window displays and canvassing campaigns.
• Attendance to regular meetings with the Team, Manger, and others.
• To have an impact on securing and developing new business with clients.
• To control and manage overdue tasks within the office.

Skills required:

• Previous administrative experience.
• Excellent telephone manner.
• Articulate.
• Confidence and accuracy in written word.
• Computer literate with experience of all Microsoft Office applications
• Be able to deliver a high level of customer service.
• Strong organisational skills of yourself and others.
• Team player.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Excellent opportunities for career progression.
• Structured Training & Support.
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Excellent parental leave & company fertility policy in place.
• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.

The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.