Team Administrator | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Bearwood; On-site; GBP 11,000 - 15,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a part-time Team Administrator (22.5 hours) to support the Steps to Wellbeing teams in Poole. The role requires handling a high volume of calls, excellent customer care, and accurate data entry within a busy office environment.

The successful candidate will work one evening shift per week and will be supported by a Trust that emphasises compassionate, high-quality patient care and teamwork.

Qualifications

• Experience in busy office environment.
• Ability to handle a high volume of calls with confidentiality.
• Strong communication and customer care skills.

Responsibilities

• Provide confidential, efficient administration to Steps to Wellbeing clients and staff.
• Manage high volume of incoming calls to the contact centre.
• Support with data entry and DBS-related requirements.

Skills

Customer service

Telephone handling

Attention to detail

Teamwork

Tools

MS Office

Database

Job description

Team Administrator | Dorset HealthCare University NHS Foundation Trust

Company:

Company: Dorset HealthCare University NHS Foundation Trust

The Trust is seeking to recruit Team Administrator to join Poole Steps 2 Wellbeing teams.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.

We are looking for a part time (22.5 hours) per week Team Administrato who will be able to ensure a confidential, efficient and comprehensive administration service is provided to the Steps to Wellbeing clients and staff. The sucessful applicant will need to able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manager a high volume of incoming calls toour contact centre, occasionally handle distressed clients, and provide a high lvele of customer care, to join a highly motivated and committed Team.

The successful applicant/s will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2021. It’s also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

This advert closes on Tuesday 24 Nov 2026

Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust