Receptionist | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 12,000 - 17,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust in Poole invites applications for a part-time receptionist to join our admin team supporting Poole Community Health Clinic and related services. You will be the first point of contact for patients, relatives and staff, ensuring a welcoming, confidential, and efficient service.

The role requires excellent organisational and communication skills, the ability to handle varied administrative tasks and IT systems, and a calm, professional manner under

Qualifications

• Excellent organisational and communication skills.
• Ability to work under pressure while remaining calm and professional.
• Ability to handle varied administrative duties and IT systems.
• Commitment to patient confidentiality.
• Friendly, approachable, and able to manage workload.

Responsibilities

• Provide information to patients, staff, carers & relatives relating to appointments and meetings, verbally by telephone, face to face or written.
• Act as first point of contact between patients, relatives and clinical staff, maintaining confidentiality.
• Liaise with teams to organise an efficient office system in support of patient care.
• Support delivery of services at Poole Community Health Clinic and related services.
• Ensure service standards and targets are met while working as part of the admin team.

Skills

Organisational skills

Communication skills

Customer service

Calm under pressure

Confidentiality

IT systems

Tools

IT systems

Job description

Receptionist | Dorset HealthCare University NHS Foundation Trust

Company: Dorset HealthCare University NHS Foundation Trust

We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support the services operating from Poole Community Health Clinic - Poole CAMHS, Community Acquired Brain Injury Service, Dorset Pain Management Service and PSALT.

The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and clinical staff, whilst maintaining confidentiality to ensure the department always runs efficiently.

This is a part time post of 15 hours per week.

Applicants must have excellent organisational and communication skills, be able to work under pressure yet remain calm, polite and professional at all times. You will have the ability to deal with varied administrative duties, IT systems and changing priorities. Excellent customer service skills are essential. You will be pleasant and approachable and able to manage your workload effectively.

You will provide information to patients, staff, carers & relatives relating to appointments, patient care, and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

You will liaise with members of the public in their dealings with the teams/services, some of whom may prove at times to be distressed, challenging, or aggressive in manner.

You will liaise with other members of the teams to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the teams to achieve targets and complete timely returns of information.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

This advert closes on Monday 23 Nov 2026