Team Administrator - CAMHS Parent Support Team

NHS Jobs; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in Gloucester is seeking a Team Administrator for the CAMHS Parent Support Team. You will provide comprehensive administrative support, handling telephone enquiries, diary management, data input, reception duties, and accurate message taking to ensure smooth service delivery.

The role requires efficient use of clinical systems (e.g., Rio), data validation, escalation of issues affecting pathways, and building strong relationships with internal and external stakeholders to sustain

Responsibilities

• Assist enquiries from young people, relatives, and visitors in a friendly, professional manner.
• Provide administrative support: answer calls, diary management, filing, data input, reception duties and photocopying.
• Maintain building/staff information for the Site-Responsible Officer.

Job description

Team Administrator - CAMHS Parent Support Team

Meet young people, relatives, and visitors, where appropriate in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required To provide efficient and effective administrative support to the team. Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, reception duties and photocopying as required. Accurate message-taking and timely distribution, process and distribute incoming mail and electronic room booking system Maintain building/staff information in support of the Site-Responsible Officer To develop a thorough understanding of the service and processes used including referral and delivery pathways and links with other childrens services. Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues. Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patients treatment pathway including, clinic appointments and outcomes. Ensure effective validation of data by monitoring and updating. Confident to escalate issues, such as errors with reports where needed To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines. Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons. Continue to build a rapport and develop key relationships with both internal and external stakeholders. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role. To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service. To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity Undertake other tasks and support functions as requested by Lead Administrator Project the Trust values by demonstrating excellent customer care and professionalism in all activities Work within guidance of the Trusts policies and procedures. This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application