Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Team Administrator to provide confidential secretarial and administrative services to the Liaison and Diversion Team based at Central Park. The role involves processing referrals, sending appointment letters and mailshots, handling telephone calls and in-person requests, and ensuring timely responses.

The post holder will also take minutes at daily meetings and perform general administrative duties, including filing and

Qualifications

• Strong attention to detail in a fast-paced environment.
• Excellent communication skills are essential for liaising with service users, carers and staff.

Responsibilities

• Provide confidential secretarial and administrative support to the Liaison and Diversion Team.
• Manage referrals, send out appointment letters and mailshots, and handle calls and in-person requests.
• Minute taking for daily meetings and other ad hoc meetings.
• Devise and maintain filing systems within information governance frameworks.

Skills

Attention to detail

Excellent communication skills

Job description

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024. The Team Administrator will be responsible for receiving, processing and forwarding referrals at the first point of access. The successful applicant will be part of the GM Liaison and Diversion team based at Central Park. Attention to detail and fast paced person who is able to manage referrals in an efficient manner. If you are eager to make a meaningful impact on a service users experience, possess excellent communication skills and have a positive approach to changes, come and work with us. The post holder will be required to provide a confidential secretarial and administrative service to the Liaison and Diversion Team. The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls and in person requests that come intothe service and ensuring that any response in within a timely manner. Additional duties include the minute taking of daily meetings and other general administrative duties. Main duties and responsibilities include:

Secretarial

• Coordinating and directing service user contact via telephone call, email, or letter.
• Greeting service users, carers and other visitors when required.
• Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the L&D Specification.
• Co-ordination of appointment booking, according to booking and waitingtime procedures

Communication

• Provide a general appointment booking service for service users as required across the service.
• Typing of all business correspondence
• Ordering and management of the team stationery, assuring stock levels remain appropriate.
• Identification of any other issues that may pose a risk the service users, carer, or delivery of service
• Minute taking for all team meetings and ad hoc meetings on request.
• Provide a comprehensive administrative service including the management of meetings, appointment management and a range of other administrative duties.
• Devise and maintain filing systems appropriate to the service and within information governance frameworks