Team Administrator

Central and North West London NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization is seeking two full-time Team Administrators for their Community Paediatrician Service. The role requires excellent communication skills, attention to detail, and the ability to work in a busy environment. Successful candidates will provide clerical support, manage patient referrals, and maintain databases, ensuring high-quality service delivery.

Qualifications

• Experience of working in an administrative capacity.
• Understanding of data protection & confidentiality.

Responsibilities

• Provide efficient clerical support to the Community Paediatrician Team.
• Deal with telephone enquiries from health professionals and service users.
• Maintain service line databases for record keeping.

Skills

Communication

Interpersonal Skills

Time Management

Education

GCSEs or equivalent in Maths and English

Tools

MS Word

MS Excel

MS Teams

SystmOne

Job description

Join to apply for the Team Administrator role at Central and North West London NHS Foundation Trust

Join to apply for the Team Administrator role at Central and North West London NHS Foundation Trust

Get AI-powered advice on this job and more exclusive features.

Job Overview

Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?

Job Overview

Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?

We are looking to recruit 2 full-time Team Administrators for our Community Paediatrician Service at the Child Development Centre (CDC). Our Community Paediatrician Team works with children who have complex needs, disabilities or long-term conditions, enabling them to achieve their maximum potential.

Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children.

We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.

Main duties of the job

The post holder will be responsible for providing efficient and high-quality clerical support to the Community Paediatrician Team, and will be an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Operational and Business Support Manager and clinical staff.

The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.

In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.

The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.

This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.

Working for our organisation

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Detailed Job Description And Main Responsibilities

• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
• To provide and receive complex and sensitive information using tact and diplomacy.
• To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency.
• To create/accept referrals within the S1 platform and highlight for clinical triage. To assist with onward referrals to other teams.
• To monitor S1 wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals’ diaries.
• To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.
• Maintain service line databases for record keeping, ensuring accurate reporting.
• Complete regular archiving of patient notes in line with trust policies and procedures.
• To act as Subject Access Coordinator for the service, attend required training, and follow the Trust’s policies and procedures.
• To provide administration support for service line clinicians
• To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.
• To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
• To maintain and monitor stock as required and use set processes for ordering of goods/supplies.
• To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.
• To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne
• To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.
• To assist with the training of new staff members and bank staff as and when necessary.
• To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).
• To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).
• To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
  
  

Person specification

Qualifications

Essential criteria

• GCSEs or equivalent in Maths and English
  
  

Experience

Essential criteria

• Experience of working in administrative capacity
• Understanding of Equal opportunities and diversity
• Understanding of data protection & confidentiality
  
  

Desirable criteria

• Experience of working in a customer care setting
• Experience of working in a healthcare setting
• Knowledge of Patient Appointment/Database Systems i.e. SystmOne
  
  

Skills

Essential criteria

• Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
• Accurate data entry and typing skills
• Excellent written and verbal communication skills
• Able to work to a high level of accuracy and with attention to detail
• Demonstratable Knowledge of using different systems and databases
• Ability to work unsupervised
• Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
• Ability to work within a team
  
  

Personal Qualities

Essential criteria

• Self motivator
• Capacity to manage a demanding workload
• Good inter-personal skills
• Good team player

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Central and North West London NHS Foundation Trust by 2x

Sign in to set job alerts for “Team Administrator” roles.

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Camberley, England, United Kingdom 2 hours ago

London, England, United Kingdom 1 day ago

Ascot, England, United Kingdom 3 hours ago

London, England, United Kingdom 1 week ago

Slough, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Egham, England, United Kingdom 2 weeks ago

Administrative Officer - Security Services Group - SSG

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

Trainee Assistant Practice Manager, The Bloomsbury Surgery, WC1

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 hour ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 51 minutes ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Woking, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.