Team Administrator

South West London & St George's Mental Health NHS Trust; Carshalton; On-site; GBP 23,000 - 29,000; Full time

Job summary

South West London & St George's Mental Health NHS Trust is seeking a Band 4 Administrator to support the Adult ADHD/ASD Services based at Jubilee Health Centre, Wallington. The post holder will maintain efficient administrative and communication systems and be the first point of contact for patients and professionals.

Responsibilities include data handling in RiO, preparing reports, monthly returns and supporting multi-agency meetings, while maintaining confidentiality and delivering a

Qualifications

• Experience as an administrator.
• Proactive and well organized with good communication.
• Ability to work with a multidisciplinary team.

Responsibilities

• Provide administrative and communication support to the ADHD/ASD Services.
• Ensure RiO data is accurate and generate routine reports.
• Handle referrals, messages, and inquiries from patients and professionals.

Skills

Administrative experience

Attention to detail

Tools

RiO

Job description

An opportunity has arisen for a Band 4 Administrator to provide support to the Adult ADHD / ASD Services. The post is based in Jubilee Health Centre, Wallington. The post holder will play a pivotal role in creating, sustaining and supporting the administrative and communication support systems within the services.

The post holder will provide an effective and comprehensive range of administrative services to the multi-disciplinary team. The post holder to undertake a varied number of duties to ensure that the work of the department is delivered as effectively and efficiently as possible.

The administrator is often the first point of contact for patients and professionals contacting the service and plays an important role in ensuring a positive patient experience and positive image of the service., Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

To be responsible for ensuring the data on RIO is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise.

To be responsible for providing monthly returns and other monthly performance indicators in a timely manner. To provide other returns as requested.

To ensure that all patients and visitors are received in a courteous and efficient manner, covering reception when required.

To be responsible for ensuring referrals to the team are processed efficiently. Responding to urgent referrals and queries when necessary and making sure they are passed on to a senior member of the team.

To facilitate effective communication within the team by providing team members with messages and information.

To ensure that all telephone and email enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.

To support the administration of multi-agency meetings, panels and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.

To maintain confidentiality of service users and professional information at all times.

You will be proactive and organised and have experience as an administrator. You will be committed to providing a high-quality service and have a desire to work collaboratively with a range of colleagues.

The team is based at Jubilee Health Centre, Wallington. Agile working is supported within the team

The post will be working with the ADHD/ASD Services. Administrative tasks will include using computerised information systems (RiO), collating statistics and returns as required by the Trust, word-processing, audio typing, booking appointments and being the first point of contact for patients, families and professionals.

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.