team administrator

Oxleas NHS Foundation Trust; Woolwich; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Oxleas NHS Foundation Trust is recruiting two permanent full-time Team Administrators for the Greenwich CAMHS Team. The role covers secretarial and administrative duties, diary management, and reception support to ensure efficient service delivery.

You will coordinate with a multi-disciplinary staff, handle Rio data, and respond to inquiries. You should work with minimal supervision, manage workload priorities, and maintain confidential information with discretion.

Qualifications

• Experience providing secretarial and administrative support within a multi-disciplinary team.
• Ability to maintain diaries, process emails, photocopy, file efficiently and respond to inquiries.
• Proactive, able to work with minimal supervision and meet deadlines.
• Strong communication skills and ability to liaise with staff and patients.

Responsabilités

• Support staff with secretarial and administrative duties for the CAMHS team.
• Assist with reception duties to ensure smooth service delivery.
• Maintain team diaries, handle scanning, filing, and Rio data input.
• Open and close referrals, manage appointments, and interact with stakeholders.
• Communicate changes to systems and disseminate information to the team.

Connaissances

Secretarial

Admin duties

Diary management

Reception support

RIO data entry

Formation

Secretarial qualification

Outils

Microsoft Office

Description du poste

An exciting opportunity has arisen for a team administrator to work within the Greenwich CAMHS Team. The post holder will have the following experience: -

• To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties.
• To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines.
• Will be required to support the reception function to maintain a smooth running of Services.
• You will be at times required to work on a shift pattern 9am-5pm, 8.30am-4.30pm, 10am-6pm
• Will work closely with other admin colleagues to enable team working and effective cover arrangements.
• We will be recruiting into 2 Permanent Full Time Posts.
• Responsiblefortheupkeepofdiariesfortheteam,responsibleforphotocopying,e-mailing,andmaintaininganefficientfilingsystem,ensuringfilteringofallincomingenquiries anddraftresponsesaccordingly.
• Worksonowninitiativewithminimalsupervision,withabilitytoaskforhelpwhenrequired.
• Managesandisabletoprioritiseworkload.
• Responsiblefor liaising with staff within the team.
• Ensuresthatpost/mailispromptlycollected,sorted andscanned into RIO; accordingly,actonowninitiative,whereappropriate,inresponsetoincomingmail.
• Ensuresthatthemembersintheteamarebriefedinatimelymanner,ofanychangestosystemsand/orprocessese.g.,toensurethatallrelevantdocumentationinrelationtomeetings,agendas,circularsandchangesarereadilyavailableanddisseminated.
• Accuratelygathers information, inputsand updatesRIOdatafor auditreturnsmanuallyorelectronically.
• Datainputwithin Excelandupdate accordingly,sopostholdermustbeproficientintheuseofMicrosoftpackages.
• BeactivelymaintainingdataqualitywithinRIO, including opening and closing of referrals.
• To be responsible for inputting data onto RIO as required, Responsible for booking future appointments where necessary and highlighting any problems e.g. passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc. Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers. Post-holder will be required to interact with different stakeholders, liaise with patients daily, schedule appointments and organise changes to appointments. As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escape queries for appropriate response. Daily use of computer for inputting data and typing of documents. Duties will require period of concentration in terms of active listening and identifying and solving problems on regular basis. Frequent interruptions while work such as, phone calls and, responding to queries from colleagues, This is at times an extremely challenging and busy team where the post-holder will be required to be both flexible and adaptable and able to work under pressure occasional. Some of the work that the post-holder may have to deal with could be of a private and confidential nature and therefore discretion is an essential skill that is required.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values