Teaching, Learning and Student Experience (TLSE) Assistant (Curriculum and Programmes)

Diversity Dashboard; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous employer pension contribution

Flexible and Hybrid working

Purple Place employee discount portal

Job summary

University of Manchester is seeking a Teaching, Learning and Student Experience Assistant to provide administrative support for taught Master's and Undergraduate programmes in a dynamic and inclusive environment. You will handle student enquiries, maintain records, and produce official documents such as letters and programme handbooks.

Experience with administrative processes and strong communication, organisational skills, and digital literacy are essential.

Qualifications

• Experience of working with administrative processes.
• Good oral and written communication skills with an ability to deal with a wide range of people.
• Good organisational skills, able to prioritise work in a busy environment.
• Excellent attention to detail and the ability to identify and resolve issues effectively.
• Digital literacy, with a familiarity with standard IT packages.
• Competent in the use of databases and student systems.
• Administrative experience within a higher education environment supporting programme administration.

Responsibilities

• Dealing with student enquiries via email, on the phone and face-to-face.
• Maintaining student records and updating university systems accurately.
• Producing official documentation such as letters and programme handbooks.
• Updating programme and course unit information in Canvas and Campus Solutions.
• Assisting students with the registration process and providing administrative support for teaching staff and students.

Skills

Administrative processes

Communication skills

Organisational skills

Attention to detail

Digital literacy

Databases & student systems

Higher education experience (admin)

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning and Student Experience Assistant. This role offers an exciting opportunity to contribute administrative support to the delivery of taught Master's and Undergraduate programmes within a dynamic and inclusive environment.

You will be responsible for:

• Dealing with student enquiries via email, on the phone and face-to-face.
• Maintaining student records and updating university systems accurately.
• Producing official documentation such as letters and programme handbooks.
• Updating programme and course unit information in Canvas and Campus Solutions.
• Assisting students with the registration process and providing administrative support for teaching staff and students.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Experience of working with administrative processes.
• Good oral and written communication skills with an ability to deal with a wide range of people.
• Good organisational skills, able to prioritise work in a busy environment.
• Excellent attention to detail and the ability to identify and resolve issues effectively.
• Digital literacy, with a familiarity with standard IT packages.

Desirable Criteria:

• Competent in the use of databases and student systems.
• Administrative experience within a higher education environment supporting programme administration

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits . You can also find information on our Flexible and Hybrid working here .

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy .

Enquiries about the role, shortlisting and interviews

Name: Nicola Alexander

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.