Teaching and Learning Administrator

UK Dementia Research Institute; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

41-day holiday

Annual leave purchase option

CARE pension scheme

Cycle to work scheme

Relocation scheme

Enhanced maternity/paternity/adoption

Staff Support Service

Job summary

UCL School of Management is seeking a proactive administrator to support teaching and learning across the full student lifecycle. You will respond to applicant and student queries, manage module enrolment and monitor attendance and engagement.

You will assist with assessment administration and QA processes, ensuring clear procedures are documented and followed. The role demands strong communication, organisation, and IT skills, with experience in higher education settings.

Qualifications

• Proven administrative experience in higher or further education or teaching and learning settings.
• Strong written and verbal communication skills for diverse academic stakeholders.
• Educated to GCSE level with at least five passes including Maths and English.
• Familiarity with online learning platforms and standard office software.

Responsibilities

• Provide comprehensive support to teaching and learning activities across the student lifecycle.
• Handle applicant and current student queries, module enrolment, attendance and engagement monitoring.
• Assist with assessment and examination administration and QA processes.
• Ensure procedures are documented and implemented.

Skills

Administrative experience

Excellent communication

IT skills

Microsoft Office

Video conferencing

Education

GCSEs including Maths & English

Tools

Online learning platforms

Video conferencing tools

Shared online documents

Job description

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management.

The School is home to over 2,300 students, with more than 55% from outside the UK. The School’s faculty members also come from all over the world, with PhDs from Harvard, MIT, Stanford, Columbia, UCLA, Northwestern, Cornell, Duke, Cambridge, and London Business School, among others.

The UCL School of Management takes full advantage of being part of a world-leading university through its interdisciplinary outlook. It builds on close collaborations in both research and education with other UCL departments, including computer science, engineering, economics, psychology, public policy, statistics and medical sciences.

Further information about the School can be found here.

About the role

Under the direction of the respective Programme Administrators, the post holder will provide comprehensive support to teaching and learning activities covering the full student lifecycle, including applicant and current student queries, module enrolment, attendance and engagement monitoring, assessment and examination administration, ensuring effective procedures are documented and implemented.

This post will assist in achieving a high-quality and timely service to current and prospective students and staff relating to the designated modules/programmes and beyond, including supporting committees and quality assurance processes.

Salary: UCL Grade 6 £36,433 to £41,833 per annum (including London Allowance)

If you have any queries about the role or need reasonable adjustments or a more accessible online format to apply for this job, please get in touch with [e-mail] .

The UCL Ways of Working support colleagues' success and happiness at UCL by sharing expectations around how we work—please click here to find out more.

About you

The ideal candidate will be educated to at least GCSE level, with a minimum of five passes at Grade C or above (including Mathematics and English Language), or possess equivalent qualifications or relevant professional experience. They will have proven administrative experience within a higher or further education setting, or a similar teaching and learning environment, alongside familiarity with online learning platforms. Strong communication skills, both written and verbal, are essential, with the ability to engage effectively and professionally with a wide range of individuals in an academic context.

The role requires excellent interpersonal skills and the ability to build and maintain effective working relationships with staff at all levels. The successful candidate will demonstrate a professional approach, exercising tact and discretion when dealing with colleagues, students, and stakeholders. They will be highly organised, with the ability to prioritise their workload, manage competing demands, and perform efficiently under pressure in a high-volume environment. Strong IT skills are also essential, including proficiency in Microsoft Office applications, shared online documents, video conferencing systems, email, and general internet use.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:

• 41-day holiday (27 days annual leave, 8 bank holidays and 6 closure days)
• An additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and, for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity, and Inclusion here.

Attached documents are available under links. Clicking a document link will initialize its download.