Tax Department Admin & Client Services

Mulberry Recruitment Ltd; Farnham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Workplace pension (NEST)

On-site parking

Cycle to Work Scheme

Medicash health plan

ILM training partnership

Job summary

Mulberry Recruitment Ltd in Farnham is seeking a Customer Service Administrator to join its Tax Department and deliver high‑quality admin support for tax processes.

You will handle client communications, maintain records, and assist Tax Specialists with daily tasks, ensuring timely and accurate submissions to HMRC. Training will be provided to build expertise in tax administration and client service.

Qualifications

• Strong organisational skills and the ability to prioritise tasks effectively.
• Excellent communication skills, including a confident and professional telephone manner.
• A proactive and flexible approach to work, with the ability to manage competing priorities in a busy environment.
• Good attention to detail and a commitment to maintaining accurate records.
• The ability to work towards targets and meet deadlines while maintaining high standards of customer service.
• Good IT skills, including working knowledge of Microsoft Word, Excel and Outlook.
• A positive attitude, willingness to learn and enthusiasm for developing new skills.
• The ability to work independently when required and contribute positively to a team.

Responsibilities

• Client Communication: Communicate with clients by telephone, email and post to answer enquiries, request relevant information and provide updates on their tax returns.
• Administrative Support: Assist Tax Specialists with daily administrative tasks, ensuring work is completed accurately and within required deadlines.
• Financial Record-Keeping: Record and maintain financial transactions, including sales, purchases, income, receipts and payments.
• Database Management: Maintain accurate client details, update databases and ensure records reflect the latest information.
• Document Management: Organise and maintain electronic and paper records in accordance with internal procedures and data protection requirements.
• Tax Return Support: Help gather and organise the information required to support the preparation and timely submission of clients' tax returns.
• Process Improvement: Follow established procedures and identify opportunities to improve administrative efficiency and the quality of client service.
• Team Collaboration: Work collaboratively with colleagues to support the smooth running of the Tax Department and deliver a professional service to clients.

Skills

Organisational skills

Communication

Proactive attitude

Attention to detail

Deadline management

MS Word

MS Excel

MS Outlook

Teamwork

Independent work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mulberry Recruitment Ltd in Farnham is seeking a Customer Service Administrator to join its Tax Department and deliver high‑quality admin support for tax processes.

You will handle client communications, maintain records, and assist Tax Specialists with daily tasks, ensuring timely and accurate submissions to HMRC. Training will be provided to build expertise in tax administration and client service.