Customer Service Administrator

Mulberry Recruitment; Farnham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Workplace pension (NEST)

On-site parking

Cycle to Work Scheme

Medicash health plan

ILM training partnership

Job summary

Mulberry Recruitment Ltd in Farnham is seeking a Customer Service Administrator to join its Tax Department and deliver high‑quality admin support for tax processes.

You will handle client communications, maintain records, and assist Tax Specialists with daily tasks, ensuring timely and accurate submissions to HMRC. Training will be provided to build expertise in tax administration and client service.

Qualifications

• Strong organisational skills and the ability to prioritise tasks effectively.
• Excellent communication skills, including a confident and professional telephone manner.
• A proactive and flexible approach to work, with the ability to manage competing priorities in a busy environment.
• Good attention to detail and a commitment to maintaining accurate records.
• The ability to work towards targets and meet deadlines while maintaining high standards of customer service.
• Good IT skills, including working knowledge of Microsoft Word, Excel and Outlook.
• A positive attitude, willingness to learn and enthusiasm for developing new skills.
• The ability to work independently when required and contribute positively to a team.

Responsibilities

• Client Communication: Communicate with clients by telephone, email and post to answer enquiries, request relevant information and provide updates on their tax returns.
• Administrative Support: Assist Tax Specialists with daily administrative tasks, ensuring work is completed accurately and within required deadlines.
• Financial Record-Keeping: Record and maintain financial transactions, including sales, purchases, income, receipts and payments.
• Database Management: Maintain accurate client details, update databases and ensure records reflect the latest information.
• Document Management: Organise and maintain electronic and paper records in accordance with internal procedures and data protection requirements.
• Tax Return Support: Help gather and organise the information required to support the preparation and timely submission of clients' tax returns.
• Process Improvement: Follow established procedures and identify opportunities to improve administrative efficiency and the quality of client service.
• Team Collaboration: Work collaboratively with colleagues to support the smooth running of the Tax Department and deliver a professional service to clients.

Skills

Organisational skills

Communication

Proactive attitude

Attention to detail

Deadline management

MS Word

MS Excel

MS Outlook

Teamwork

Independent work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Administrator

Location: Farnham

Salary: £26,500 + Benefits

About the Role

A professional accountancy firm based in Farnham is looking for an organised, motivated and customer-focused Customer Service Administrator to join its Tax Department.

This is an excellent opportunity for someone who enjoys helping people, keeping information organised and ensuring tasks are completed accurately and on time.

You will work closely with experienced Tax Specialists, providing administrative support and helping clients meet their tax obligations.

The successful candidate will play an important role in maintaining accurate financial records, communicating with clients, managing documentation and supporting the preparation and submission of tax returns to HMRC.

Previous experience in tax or accountancy is not essential, as full training will be provided. This position is ideal for someone who is eager to learn, develop new skills and build a career in tax administration.

Key Responsibilities

• Client Communication: Communicate with clients by telephone, email and post to answer enquiries, request relevant information and provide updates on their tax returns.
• Administrative Support: Assist Tax Specialists with daily administrative tasks, ensuring work is completed accurately and within required deadlines.
• Financial Record-Keeping: Record and maintain financial transactions, including sales, purchases, income, receipts and payments.
• Database Management: Maintain accurate client details, update databases and ensure records reflect the latest information.
• Document Management: Organise and maintain electronic and paper records in accordance with internal procedures and data protection requirements.
• Tax Return Support: Help gather and organise the information required to support the preparation and timely submission of clients' tax returns.
• Process Improvement: Follow established procedures and identify opportunities to improve administrative efficiency and the quality of client service.
• Team Collaboration: Work collaboratively with colleagues to support the smooth running of the Tax Department and deliver a professional service to clients.

Essential Skills and Requirements

• Strong organisational skills and the ability to prioritise tasks effectively.
• Excellent communication skills, including a confident and professional telephone manner.
• A proactive and flexible approach to work, with the ability to manage competing priorities in a busy environment.
• Good attention to detail and a commitment to maintaining accurate records.
• The ability to work towards targets and meet deadlines while maintaining high standards of customer service.
• Good IT skills, including working knowledge of Microsoft Word, Excel and Outlook.
• A positive attitude, willingness to learn and enthusiasm for developing new skills.
• The ability to work independently when required and contribute positively to a team.

Desirable Experience

• Experience working with self-employed individuals or operatives.
• An understanding of personal taxation, accountancy or financial administration.
• Previous experience in a customer service, office administration or finance-related role.

Salary and Benefits

The position offers a salary of £26,500 per annum, alongside the following benefits:

• Full-time, permanent employment.
• 22 days of annual leave, increasing to 25 days with length of service.
• Workplace pension through NEST, subject to applicable eligibility and enrolment criteria.
• On-site parking.
• Cycle to Work Scheme.
• Access to Medicash, including a healthcare cash plan and additional benefits.
• Professional development opportunities, including training support and an ILM training partnership