Taskforce Engineer

Merseywestlancs; Macclesfield; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking capable IT staff to deliver 1st and 2nd line technical support for NHS staff across multiple sites, including Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and satellite sites.

Shifts run 8:00am–8:00pm with an on-call rota to cover 24x7 requirements. The role supports AfC-reviewed JD/PS processes and requires strong IT support skills and NHS systems familiarity.

Qualifications

• Degree level in IT or equivalent experience.
• Experience using NHS IT systems.
• Pursuing professional IT qualifications (MCSE or CompTIA A+).

Responsibilities

• Provide 1st and 2nd line IT support for NHS staff across sites.
• Handle remote and on-site assistance during 8:00–20:00 hours.
• Participate in out-of-hours on-call rota and incident resolution.
• Work to service levels and coordinate with partner organisations.

Skills

IT support focus

User requirements

Work under pressure

Leadership

Organization

Attention to detail

Education

Degree level in IT or experience

NHS systems experience

MCSE / CompTIA A+ qualifications

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Full Time - Permanent

To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust.

This role is primarily to support Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and associated satellite sites. including Primary Care, ICB, General Practices and Community Clinic sites, during the hours of 8:00am and 8:00pm to the agreed working attendance.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

Post holder will be required to participate in an out of hours on call arrangement, providing 1st and 2ndline support, both remotely and on site, to all partner and customer organisations that are supported by
MMDA on a rota basis to cover 24x7x365
To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust, Primary Care, ICB,General Practices and Community Clinics, during the hours of 8:00am and
8:00pm to the agreed working attendance.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Qualifications

• Educated to degree level within IT field or have experience in an IT operational support role
• Experience of using relevant NHS systems
• Working towards relevant professional qualification i.e. Microsoft Certified Systems Engineer, Comptia A+ Certification

Knowledge and Experience

• Clear focus on IT support services, the ability to identify and meet the organisations expectations
• Desktop and Remote management support technologies
• Effectively anticipate changing situations on a continuous basis
• Ability to produce clear and comprehensive reports
• Strong Communication and presentation skills
• Able to manage own work load and delegate to others
• Able to act independently, referring any major issues as necessary
• Considerable experience of working in an Operational technical support environment
• Experience of working within projects that are part of the NHS National IM&T Strategy
• Motivated by new technologies and innovative in their deployment
• Assess, control and resolve problems using the latest remote management technologies and tools
• Provide the highest possible quality of service to users
• Provide first line support for all operational administration clinical services as agreed under the service levels
• Knowledge of NHS National IM&T Strategy

Skills

• Ensure that the quality of work is of high standard with respect to installation of hardware and application software
• Ability to identify the organisation user requirements
• Ability to work under pressure
• Leadership skills and dedication for implementation of new technologies
• Very organised and methodical in approach, pays attention to detail

Other

• Driving License

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.