Taskforce Engineer

St. Helens and Knowsley Teaching Hospitals NHS Trust; Macclesfield; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is recruiting for a 1st/2nd line IT support role to assist NHS staff across multiple sites, covering hours 8:00am–8:00pm with an on-call rota for 24x7 coverage.

The role requires a degree in IT or equivalent experience, with knowledge of NHS systems and strong communication skills to support clinical and administrative staff across Trust sites.

Qualifications

• Educated to degree level within IT field or have experience in an IT operational support role.
• Experience of using relevant NHS systems.
• Desirable: working towards professional qualification (e.g., MCSE, CompTIA A+)

Responsibilities

• Provide 1st and 2nd line IT support remotely and on-site across multiple sites.
• Participate in an out-of-hours on-call rota to cover 24x7 support.
• Ensure desktop and remote management of IT services to NHS staff.

Skills

IT support

Remote support

Communications

Education

Degree in IT or equivalent

Tools

NHS systems

Job description

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust. This role is primarily to support Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and associated satellite sites. including Primary Care, ICB, General Practices and Community Clinic sites, during the hours of 8:00am and 8:00pm to the agreed working attendance.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

Post holder will be required to participate in an out of hours on call arrangement, providing 1st and 2nd line support, both remotely and on site, to all partner and customer organisations that are supported by MMDA on a rota basis to cover 24x7x365

To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust, Primary Care, ICB, General Practices and Community Clinics, during the hours of 8:00am and 8:00pm to the agreed working attendance.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Detailed job description and main responsibilities

Please find attached detailed job description and person specification for main responsibilities.

Person specification

Qualifications

Essential criteria

• Educated to degree level within IT field or have experience in an IT operational support role
• Experience of using relevant NHS systems

Desirable criteria

• Working towards relevant professional qualification i.e. Microsoft Certified Systems Engineer, Comptia A+ Certification

Knowledge and Experience

Essential criteria

• Clear focus on IT support services, the ability to identify and meet the organisations expectations
• Desktop and Remote management support technologies
• Effectively anticipate changing situations on a continuous basis
• Ability to produce clear and comprehensive reports
• Strong Communication and presentation skills
• Able to manage own work load and delegate to others
• Able to act independently, referring any major issues as necessary

Desirable criteria

• Considerable experience of working in an Operational technical support environment
• Experience of working within projects that are part of the NHS National IM&T Strategy
• Motivated by new technologies and innovative in their deployment
• Assess, control and resolve problems using the latest remote management technologies and tools
• Provide the highest possible quality of service to users
• Provide first line support for all operational administration clinical services as agreed under the service levels
• Knowledge of NHS National IM&T Strategy

Skills

Essential criteria

• Ensure that the quality of work is of high standard with respect to installation of hardware and application software
• Ability to identify the organisation user requirements
• Ability to work under pressure
• Leadership skills and dedication for implementation of new technologies

Desirable criteria

• Very organised and methodical in approach, pays attention to detail

Other

Essential criteria

• Driving License

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.