Clerical Officer - Emergency Department

Merseywestlancs; Sefton; Hybrid; GBP 20,000 - 21,000; Part time

Job summary

Mersey West Lancashire NHS Trust is expanding its Emergency Department team at Southport Hospital. We seek a motivated individual with excellent communication skills to join the ED reception, handling patient inquiries and admissions with care and efficiency.

The role requires flexibility to cover shifts including evenings, nights and weekends. Prior experience with patient administration systems and NHS settings is advantageous, with DBS checks required.

Qualifications

• Educated to GCSE level or equivalent experience.
• European Computer Driving Licence (ECDL)
• NVQ 2 in Customer service

Responsibilities

• Cover colleagues’ shifts for annual leave and sickness.
• Provide efficient patient administration support in a busy ED reception.
• Using the Patient Administration System; training will be given if needed.
• Work 30 hours per week across days, nights, weekends and Bank Holidays.

Skills

Administrative systems

Customer service

Complaints handling

NHS experience

Patient Admin System (Medway)

Education

GCSE level or equivalent

ECDL

NVQ 2 in Customer service

Tools

None

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Administrative Services Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 26 hours per week (Cover is required Monday to Sunday including evenings/night shifts - it could be any of these.) Job ref 409-8308283

Site Southport Hospital Town Southport Salary £25,272 per annum, pro rata Salary period Yearly Closing 17/10/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

We are currently expanding our team in ED Reception.

We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department.

The successful candidate will need to possess excellent communication skills and must be able to work under pressure.

Working with minimal supervision the candidate must be able to use their own initiative.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and
children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services,
including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West,
North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The successful candidate will need to be flexible to cover
their colleagues’ shifts for annual leave and sickness.

Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given.

The successful candidate will be expected to work 30 hours per week over a 24 hour period which will include days, nights, weekends and Bank
Holidays.

This post will be subject to a Standard DBS Check.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please see job description for full details of role responsibilities

Please note this vacancy may close early upon receipt of sufficient applications

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)
• NVQ 2 in Customer service

Experience

• Good knowledge of Administrative Systems
• Experience of dealing with customers
• Experience of dealing with complaints
• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System

Skills

• Ability to move case notes as required
• Ability to use own initiative when dealing with patient’s enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you