Operational Flow Administrator - Whiston Hospital

Transformation Unit; Knowsley; Remote; GBP 26,000 - 27,000; Part time

Job summary

Mersey West Lancashire NHS Trust is seeking an Operational Flow Administrator for Whiston Hospital on a 12-month fixed-term contract. This part-time role of 22.5 hours per week will support the Discharge Lounge, helping patients and staff to ensure smooth discharge processes.

The post requires good organisational skills, reliability, and the ability to work both in a team and independently. NHS environment experience is desirable, with commitment to patient confidentiality.

Qualifications

• Educated to GCSE level or equivalent qualification and/or experience.
• RSA/OCR III and/or equivalent qualification and/or experience.
• Experience working in an NHS environment.

Responsibilities

• Providing general administrative and clerical support to the Discharge Lounge team.
• Answering telephone calls and responding to enquiries.
• Supporting communication between ward staff, the Discharge Lounge and other hospital teams.
• Helping with everyday tasks to keep the service organised and running efficiently.

Skills

Word Processing

Audio Typing

Medical Terminology

Filing systems

Initiative

Difficult situations

Time management

Trust IT systems

Education

GCSE level or equivalent qualification

RSA/OCR III

Tools

Microsoft Office

Job description

Main area Administration Grade NHS AfC: Band 3 Contract Fixed term: 12 months (Secondments will be consider for any staffing applying internally) Hours Part time - 22.5 hours per week (Weekdays only, but could include weekends) Job ref 409-8165652

Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site Whiston Hospital Town Prescot Salary £25,760 - £27,476 per annum Salary period Yearly Closing 23/10/2026 23:59

Operational Flow Administrator - Whiston Hospital

NHS AfC: Band 3

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

We’re looking for friendly and enthusiastic

Administrators to join our team in the Hospital Discharge Lounge on a 12 month fixed term basis

This is a great opportunity for someone who enjoys a varied administrative role in a busy hospital environment, supporting patients and colleagues to ensure the discharge process runs as smoothly and efficiently as possible.

Who are we looking for?

Someone who is:

• Organised, reliable and has good attention to detail.
• Friendly, professional and confident communicating with others.
• Comfortable using computers and carrying out general admin tasks.
• A team player who can also work independently.
• Committed to maintaining patient confidentiality and providing a positive experience for patients.

Main duties of the job

Your role will include but not be inclusive of

• Providing general administrative and clerical support to the Discharge Lounge team.
• Answering telephone calls and responding to enquiries.
• Supporting communication between ward staff, the Discharge Lounge and other hospital teams.
• Helping with everyday tasks to keep the service organised and running efficiently.

Flexibility is essential for this post.

The Discharge Lounge is a busy hospital service, and working days and times will need to be adjusted at times to meet changing service requirements.

You should be comfortable working different days and times from week to week, as your working pattern may vary depending on the needs of the service. You will not necessarily work the same days or hours every week but this will all be communicated and planned in advance.

Working for our organisation

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Detailed job description and main responsibilities

Please find attached detailed job description and person specification for main responsibilities and requirements.

Person specification

Qualifications

• Educated to GCSE level or equivalent qualification and/or experience
• RSA/OCR III and/or equivalent qualification and/or experience

Knowledge & Experience

• Microsoft Office Products Experience
• Ability to work as part of a team
• Experience working in an NHS environment
• Understanding of Trust Internal Policies as appropriate

Skills

• Word Processing Skills
• Audio-Typing Skills
• Medical Terminology
• Ability to accurately maintain computerised and manual filing / documentation systems
• Ability to use own initiative and work independently
• Ability to manage difficult/sensitive situations
• Time Management Skills
• Knowledge of Trust computer systems

Other

• Comply with Trust policies and procedures at all times

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.