Operational Flow Administrator - Whiston Hospital

St. Helens and Knowsley Teaching Hospitals NHS Trust; Knowsley; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

We are seeking friendly and enthusiastic Administrators to join our team in the Hospital Discharge Lounge on a 12 month fixed term basis. This role offers a varied administrative workload in a busy hospital setting, supporting patients and colleagues to ensure the discharge process runs smoothly and efficiently.

We require candidates who are well-organised, reliable, and comfortable working with computers and general admin tasks, with the ability to work both independently and as part of a team.

Competenze

• Educated to GCSE level or equivalent qualification and/or experience.
• RSA/OCR III and/or equivalent qualification and/or experience.
• Microsoft Office Products Experience.
• Ability to work as part of a team.
• Experience working in an NHS environment.
• Understanding of Trust Internal Policies as appropriate.
• Word Processing Skills.
• Audio-Typing Skills.
• Medical Terminology.
• Ability to accurately maintain computerised and manual filing / documentation systems.
• Ability to use own initiative and work independently.
• Ability to manage difficult/sensitive situations.
• Time Management Skills.
• Knowledge of Trust computer systems.
• Comply with Trust policies and procedures.

Mansioni

• Providing general administrative and clerical support to the Discharge Lounge team.
• Booking patient transport
• Answering telephone calls and responding to enquiries.
• Supporting communication between ward staff, the Discharge Lounge and other hospital teams.
• Helping with everyday tasks to keep the service organised and running efficiently.

Conoscenze

Organised

Reliable

Attention to detail

Communication

Computers

General admin

Team player

Patient confidentiality

Formazione

GCSE level or equivalent

RSA/OCR III or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

We're looking for friendly and enthusiastic

Administrators to join our team in the Hospital Discharge Lounge on a 12 month fixed term basis

This is a great opportunity for someone who enjoys a varied administrative role in a busy hospital environment, supporting patients and colleagues to ensure the discharge process runs as smoothly and efficiently as possible.

Who are we looking for?

• Organised, reliable and has good attention to detail.
• Friendly, professional and confident communicating with others.
• Comfortable using computers and carrying out general admin tasks.
• A team player who can also work independently.
• Committed to maintaining patient confidentiality and providing a positive experience for patients.

Main duties of the job

Your role will include but not be inclusive of

• Providing general administrative and clerical support to the Discharge Lounge team.
• Booking patient transport
• Answering telephone calls and responding to enquiries.
• Supporting communication between ward staff, the Discharge Lounge and other hospital teams.
• Helping with everyday tasks to keep the service organised and running efficiently.

Flexibility is essential for this post.

The Discharge Lounge is a busy hospital service, and working days and times will need to be adjusted at times to meet changing service requirements.

You should be comfortable working different days and times from week to week, as your working pattern may vary depending on the needs of the service. You will not necessarily work the same days or hours every week but this will all be communicated and planned in advance.

Working for our organisation

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CARE that is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Detailed job description and main responsibilities

Please find attached detailed job description and person specification for main responsibilities and requirements.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent qualification and/or experience
• RSA/OCR III and/or equivalent qualification and/or experience

Knowledge & Experience

Essential criteria

• Microsoft Office Products Experience
• Ability to work as part of a team

Desirable criteria

• Experience working in an NHS environment
• Understanding of Trust Internal Policies as appropriate

Skills

Essential criteria

• Word Processing Skills
• Audio-Typing Skills
• Medical Terminology
• Ability to accurately maintain computerised and manual filing / documentation systems
• Ability to use own initiative and work independently
• Ability to manage difficult/sensitive situations

Desirable criteria

• Time Management Skills
• Knowledge of Trust computer systems

Other

Essential criteria

• Comply with Trust policies and procedures at all times

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact