Talent Management Specialist

TN United Kingdom; Luton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a dedicated Talent Management Specialist to enhance the contractor experience. This role involves managing candidate enquiries, overseeing onboarding processes, and improving satisfaction metrics. You will be the first point of contact for contractors, ensuring effective communication and collaboration with stakeholders. This position offers a hybrid work environment with travel to London and Luton, providing a unique opportunity to make a significant impact within a supportive and inclusive team. If you are passionate about talent management and delivering exceptional service, this is the role for you.

Qualifications

• Experience in talent management or HR roles.
• Strong interpersonal and communication skills.

Responsibilities

• Manage candidate enquiries and ensure timely resolution.
• Oversee onboarding and offboarding processes.

Skills

Communication

Relationship Building

Collaboration

Problem Solving

Effective Delivery

Customer Focus

Resilience

Job description

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Talent Management Specialist

Hybrid with travel to London and Luton

We are seeking a dedicated Talent Management Specialist to join our team. In this role, you will be responsible for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community. You will be the first point of contact for all Contingent Worker enquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.

Key Responsibilities:

1. CLR Activities: Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the first point of contact for escalations and provide regular updates on query status.
2. Support Activities: Oversee the candidate journey through onboarding and offboarding processes, support administration tasks, and assist with candidate care programs.
3. KPI Management: Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.

Skills Required:

• Communication: Ability to communicate with honesty, clarity, and empathy.
• Relationship Building: Use interpersonal skills to build mutually beneficial relationships.
• Collaboration: Thrive in achieving results through teamwork.
• Problem Solving: Take ownership of solving complex problems and delivering continuous improvement.
• Effective Delivery: Focus on delivering projects, services, and outcomes methodically.
• Customer Focus: Provide high standards of service to internal and external customers.
• Resilience: Motivated to push hard to achieve personal and professional goals.

Please Note: You will be required to undergo Security Clearance for the role, which will be discussed at the application stage.

We welcome applications from individuals requiring varying levels of flexibility. Our supportive and highly experienced team will provide you with full details of the role.

You are guaranteed an interview if you can demonstrate that you meet the role requirements above and have a disability/long-term health condition — just inform us when applying. Our interview guarantee also applies to current reservists, ex-armed forces personnel, or forces spouses. We recognize the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and welcome people from all backgrounds, perspectives, and experiences. We do not discriminate based on race, ethnicity, national origin, color, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage, or civil partnerships, pregnancy, and maternity. At Guidant Global, everyone has the freedom to express opinions, build careers, and be part of a supportive team. If you need reasonable adjustments during the application or interview process, please let us know. Feel free to specify your pronouns in your application.