Talent Management Specialist

DO NOT USE; Luton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

In dieser hybriden Rolle als Talent Management Specialist sind Sie der erste Ansprechpartner für unsere Contingent Worker Community. Ihre Aufgabe ist es, eine außergewöhnliche Erfahrung für die Auftragnehmer zu bieten, indem Sie Unterstützung und Beratung anbieten. Sie verbessern die Zufriedenheit von Kandidaten und Hiring Managern, während Sie die Verwaltung von Anfragen und den gesamten Kandidatenprozess überwachen. Diese Position bietet die Möglichkeit, in einem flexiblen Arbeitsumfeld zu arbeiten und sich mit einem engagierten Team zu vernetzen, das Vielfalt und Inklusion schätzt.

Qualifications

• Exzellente Kommunikationsfähigkeiten und Empathie sind erforderlich.
• Erfahrung im Beziehungsaufbau und Teamarbeit ist von Vorteil.

Responsibilities

• Verwaltung der Hilfe für Kandidatenanfragen und deren Bearbeitung.
• Überwachung des Kandidatenprozesses von Onboarding bis Offboarding.

Skills

Kommunikationsfähigkeiten

Beziehungsaufbau

Teamarbeit

Problemlösungsfähigkeiten

Projektmanagement

Kundenorientierung

Resilienz

Job description

Talent Management Specialist

Hybrid role with travel to London and Luton

We are seeking a dedicated Talent Management Specialist to join our team. You will be responsible for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community. You will serve as the first point of contact for all Contingent Worker inquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.

Key Responsibilities:

1. CLR Activities: Manage onsite and offsite helpdesk for candidate inquiries, log and triage queries, and ensure timely resolution. Act as the first point of contact for escalations and provide regular updates on query status.
2. Support Activities: Oversee the candidate journey through onboarding and offboarding processes, support administrative tasks, and assist with candidate care programs.
3. KPI Management: Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.

Skills Required:

• Excellent communication skills, with the ability to communicate honestly, clearly, and empathetically.
• Strong relationship-building abilities to foster mutually beneficial relationships.
• Teamwork and collaboration skills to achieve results collectively.
• Problem-solving skills with ownership of resolving complex issues and driving continuous improvement.
• Ability to deliver projects, services, and outcomes methodically.
• High customer focus, providing excellent service to internal and external clients.
• Resilience and motivation to achieve personal and professional goals.

Additional Notes:

• You will be required to undergo Security Clearance, which will be discussed during the application process.
• We support flexible working arrangements. Our experienced team will provide full details of the role.
• Applicants meeting the role requirements and those with a disability, long-term health condition, reservists, ex-armed forces personnel, or forces spouses will be guaranteed an interview. We also value the contributions of individuals with previous convictions and are a 'Ban the Box' employer.
• We are committed to diversity and inclusion, welcoming applicants from all backgrounds. We do not discriminate based on race, ethnicity, gender, sexual orientation, religion, disability, family status, age, or other protected characteristics.
• If you need reasonable adjustments during the application or interview process, please inform us. Feel free to specify your pronouns in your application.