Talent Management Specialist

ZipRecruiter; Luton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Talent Management Specialist to enhance the contractor experience. This hybrid role involves managing candidate inquiries, supporting onboarding and offboarding processes, and ensuring high standards of service delivery. The ideal candidate will thrive in a collaborative environment, possess strong problem-solving skills, and focus on continuous improvement. Join a supportive team that values diversity and inclusion, and make a meaningful impact on the contractor community while enjoying flexibility in your work arrangements.

Qualifications

• Experience in talent management or HR roles.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Manage helpdesk for candidate inquiries and ensure timely resolution.
• Oversee onboarding and offboarding processes for candidates.

Skills

Communication

Relationship Building

Collaboration

Problem Solving

Effective Delivery

Customer Focus

Resilience

Job description

Job Description

Talent Management Specialist

Hybrid role with travel to London and Luton

We are seeking a dedicated Talent Management Specialist to join our team. In this role, you will be responsible for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community. You will be the first point of contact for all Contingent Worker inquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.

Key Responsibilities:

1. CLR Activities: Manage onsite and offsite helpdesk for candidate inquiries, log and triage queries, and ensure timely resolution.
2. Support Activities: Oversee the candidate journey through onboarding and offboarding processes, support administration tasks, and assist with candidate care programs.
3. KPI Management: Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.

Skills Required:

• Communication: Ability to communicate with honesty, clarity, and empathy.
• Relationship Building: Use interpersonal skills to build mutually beneficial relationships.
• Collaboration: Thrive in achieving results through teamwork.
• Problem Solving: Take ownership of solving complex problems and delivering continuous improvement.
• Effective Delivery: Focus on delivering projects, services, and outcomes methodically.
• Customer Focus: Provide high standards of service to internal and external customers.
• Resilience: Motivated to push hard to achieve personal and professional goals.

Additional Notes: You will be required to undergo Security Clearance, which will be discussed at the application stage.

We welcome applications from individuals requiring flexibility; our supportive and experienced team will provide full details of the role.

We guarantee an interview if you meet the role requirements and have a disability/long-term health condition—please inform us when applying. The same guarantee applies to current reservists, ex-armed forces personnel, or forces spouses.

We value diversity and inclusion and welcome applicants from all backgrounds. If you need reasonable adjustments during the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use.