Talent & Learning Delivery Manager

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Civil Service pension 28.97%

Job summary

Driver and Vehicle Licensing Agency (DVLA) in Swansea is seeking a Talent & Learning Delivery Manager to lead the OTL Delivery and Apprenticeship Team. The role includes line management, coordinating learning programmes, and acting as SME for learning initiatives across the Agency.

You will oversee apprenticeship onboarding, cohort scheduling, data accuracy, stakeholder communications, and continuous improvement across apprenticeship processes and systems, with hybrid working options.

Qualifications

• Experience using Microsoft Office and IT tools.
• Strong attention to detail in all tasks.
• Excellent written and verbal communication skills.
• Passionate about delivering high-quality customer service.
• Proactive, with ability to see the bigger picture and solve problems quickly.
• Resilient and able to work independently under pressure.

Responsibilities

• Lead the Organisation Talent and Learning (OTL) Delivery and Apprenticeship Team.
• Coordinate apprenticeship onboarding, scheduling, data accuracy, and learner progress.
• Support senior consultants and manage OTL calendars and resources.
• Oversee CSL course administration, room bookings, and LMS usage.

Skills

Microsoft apps

Attention to detail

Communication

Customer service

Problem solving

Resilience

Education

CIPD Level 3

Job description

472577 Talent & Learning Delivery Manager

Driver and Vehicle Licensing Agency

Location: Swansea (This role is suitable for hybrid working)

Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%

You will lead the Organisation Talent and Learning (OTL) Delivery and Apprenticeship Team, overseeing workflows and coordinating learning activities to support the OTL Strategy. Working with internal and external stakeholders, you will manage team priorities, communications, and the delivery of agency-wide learning programmes. The role includes line management responsibilities, ownership of apprenticeship activity, and acting as the subject matter expert for learning initiatives, providing guidance and support across the Agency.

Top Responsibilities

• Managing the OTL shared inbox, controlling the flow of work to be delegated across the OTL team, monitoring / identifying trends within the workflow.
• You will coordinate the day-to-day delivery of the apprenticeship programme, managing learner onboarding, applications, cohort scheduling, data accuracy, learner progress tracking, communications, and event coordination to ensure a high-quality service. The role includes line management responsibility for an Administrative Officer, maintaining apprenticeship records and reporting, supporting learners and stakeholders, resolving issues, monitoring risks, and driving continuous improvement across apprenticeship processes and systems.
• Supporting the Senior T&L Consultant with prioritising workloads and managing the OTL weekly and annual calendar along with providing support to the OTL Consultants to deliver OTL initiatives ensuring sufficient resource is allocated to support
• Coordinating delivery of learning and development activities such as; administration of all CSL courses, booking rooms, dates and delegate management activities i.e. scheduling delegates, organising cancellations, substitutes and waiting lists and fully utilising the Learning Management System (LMS).

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Experience in the use of Microsoft applications and other IT applications
• You will have strong attention to detail
• Excellent written and verbal communication skills
• You are someone who is passionate about delivering great customer service
• Being proactive, you look at the bigger picture and take a positive approach to solving problems and have the ability to make decisions quickly
• Resilience, with the ability to work on your own initiative and under pressure

Qualifications

If you do not already hold a CIPD Level 3 qualification, then you must be willing to work towards this once in post.

This vacancy closes at 23:55 on Monday 17th August 2026