Functional Learning Practitioner

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Civil Service pension

25 days leave

Bank holidays

Staff discount portal

Career development opportunities

Flexible working

Employee Assistance Programme

Job summary

DVLA in Swansea is seeking a Functional Learning Practitioner to design, develop and evaluate blended learning solutions that meet business needs and improve performance. You will work with stakeholders, deliver digital and facilitated learning, and measure impact to drive continuous improvement.

You will also mentor colleagues, share best practice and contribute to a collaborative team while ensuring high-quality learning solutions are delivered consistently and effectively.

Qualifications

• Experience designing, developing and evaluating blended learning and digital solutions.
• Experience working with stakeholders at all levels to identify learning needs.
• Experience coaching or mentoring colleagues to develop capability.
• Experience using data and evaluation methods to measure impact.

Responsibilities

• Design and update blended learning materials in line with CIPD best practice.
• Facilitate functional learning solutions for business areas.
• Support, mentor and develop Learner Support colleagues to facilitate learning, coach learners, monitor progress and provide feedback.
• Evaluate learning solutions using Kirkpatrick's four levels.
• Work with business leaders to identify demand and ensure materials meet business needs.
• Provide LMS delivery information to keep content and learner sign-off dates up to date.

Skills

Blended learning design

Stakeholder engagement

Coaching & mentoring

Learning evaluation

Education

CIPD Level 3

Tools

LMS management

Job description

Apply before 11:55 pm on Wednesday 26th August 2026

Location: Swansea (This role is suitable for hybrid working)

Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%

As a Functional Learning Practitioner, you will design, develop and evaluate engaging blended learning solutions that meet business needs and support operational performance. Working closely with stakeholders, you will conduct learning needs analyses, create digital and facilitated learning materials, and measure effectiveness to drive continuous improvement. You will also support and mentor colleagues, share best practice and contribute to a collaborative team environment, ensuring high-quality learning solutions are delivered consistently and effectively.

Top Responsibilities

• Design and update blended learning materials in line with the Chartered Institute of Personnel and Development (CIPD) best practice.
• Facilitate functional learning solutions for business areas.
• Support, mentor and develop Learner Support colleagues to facilitate learning, coach learners, monitor progress and provide feedback.
• Evaluate and update learning solutions based on Kirkpatrick's four levels.
• Work in partnership with business leaders to identify demand and ensure learning design materials are robust and meet the needs of the business.
• Provide Functional Learning Co-ordinators with learning delivery information to ensure the Learning Management System (LMS) is kept up to date, for example, programme content and learner sign-off dates.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Experience of designing, developing and evaluating blended learning and digital solutions that meet business needs and improve performance.
• Experience of working effectively with stakeholders at all levels to identify learning requirements and deliver successful learning interventions.
• Experience of having coached, mentored or supported colleagues to develop capability, improve performance and share best practice.
• Experience in explaining how you have used data, feedback and evaluation methods to measure impact, identify improvements and enhance learning outcomes.

Qualifications

Candidate should hold a Chartered Institute of Personnel and Development (CIPD) Level 3, or another recognised qualification, or have the willingness to work towards one whilst in post.

This vacancy closes at 23:55 on Wednesday 26th August 2026