T&C Supervisor

Openwork Limited; Reading, Worcester, Birmingham; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Car allowance £4,236

Pension with 5% match + 5%

Private medical insurance

Dental insurance

27 days holiday + bank holidays (+ up

Critical illness cover

Death in service 4x salary

Job summary

Openwork Limited is seeking a Field-Based Training & Competence Supervisor to uphold high standards of advice quality and regulatory compliance. You will work with Partner Firms, Advisers and Practice Supervisors, serving as a trusted partner to drive continuous improvement across the network.

The role involves being with firms about twice a month, requires Mortgage Advice Qualification and Equity Release Qualification, and offers a competitive package with a car allowance and pension match.

Qualifications

• Must have supervision experience in financial advisory context.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.

Responsibilities

• Deliver Supervision according to Openwork's Assurance Model and Supervision Framework.
• Ensure oversight and engagement of Practice Supervisors where appropriate.
• Apply risk management across supervision activities and drive improvements.
• Use MI/Data to identify patterns and set supervision priorities.
• Balance commercial goals with regulatory risk in the role.

Skills

Supervision experience

Analytical thinking

Communication

Stakeholder management

Regulatory knowledge

Education

Mortgage Advice Qualification

Equity Release Qualification

CPD/SPS/SOS status

Job description

We currently have vacancies in the following areas: Reading, Worcester, Birmingham.

Join Openwork as a Field-Based Training & Competence Supervisor and play a key role in supporting the quality, standards and risk oversight that underpin our advice network. Working closely with Partner Firms, Advisers and Practice Supervisors, you'll act as a trusted business partner, building strong relationships across the organisation while helping to maintain the high standards our customers and partners expect. As part of a collaborative team of Training and Competence specialists, you'll also champion continuous improvement, identifying opportunities to enhance ways of working and support Openwork's strategic ambitions.

This is a field-based role with the expectation of being with our firms 2 times a month.

The benefits:

• Salary - up to £60,000
  
• Bonus scheme - on target bonus - 10%
  
• An annual car allowance of £4,236
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  
• Critical illness cover
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.
  

Your responsibilities will include:

• Deliver Supervision according to Openwork's Assurance Model and Supervision Framework
  
• Ensure effective oversight and engagement of Practice Supervisors where appropriate
  
• Ensure risk management approach is applied in a tailored and impactful way including effective root cause analysis and remedial actions; positive and collaborative engagement with Partner Firms/Advisor; evidence of good customer outcomes being achieved through intervention
  
• Uses MI/Data and critical thinking to identify patterns/root cause and focus Supervision priorities
  
• Influences positive attitudes and behaviors towards conduct, competence and client outcomes across all stakeholders
  
• Effectively balance commerciality and regulatory risk in the performance of role
  
• Ownership of own Supervision activities planning and organizing, ensuring regulatory requirements are met and that focus is proactive to address emerging risks

What will you need to succeed?

• Mortgage Advice Qualification or equivalent (essential)
  
• Holds or committed to complete Equity Release Qualification within 12-months in role
  
• Ensure own competence as a Supervisor is maintained to perform role and up to date CPD/SPS/SOS status where appropriate.
  
• Min 2 years' experience Supervising Advisers and providing technical guidance and direction as a subject matter expert
  
• Evidence of strong understanding of the FCA T&C handbook and broad understanding of the wider regulatory environment
  
• Experience applying FCA handbook expertise with confidence and flexibility across a wide range of situations
  
• Evidence of creating risk and quality remediation plans suitable for root cause and achieving good client outcomes
  
• Experience working effectively alongside sales and business development teams or evidence of the requisite competencies to do so
  
• Communication: speaks clearly and articulately, projecting credibility and responding to audience
  
• Builds engagement: inspires people to commit to the work
  
• Persuading & influencing: creates immediate positive and credible impression on others, changes course of conversations with persuasive contribution, actively seeks agreement from all parties
  
• Analysing: identifies trends and patterns amongst various data sets, uses in-depth probing to gather information and identify a range of alternative
  
• Judgement, decision making & problem solving: tackles complex scenarios by obtaining data and insight and applying judgement in context, demonstrates understanding of how individual issues are part of a larger system
  
• Deciding & initiating action: takes responsibility for tasks, acts quickly and decisively, handles objections convincingly and does not backdown when challenged, works independently without constant guidance
  
• Relating and networking: puts others at ease, quickly builds rapport, effectively interacts at all levels, takes steps to diffuse conflict and manage disagreements with tact
  
• Drives functional results: shows collaboration and drive to make a difference across teams
  
• Role model: demonstrates high risk and quality standards and behaviours though own actions
  
• Coping with pressure and setbacks: remains focused on work when under pressure, maintains optimistic outlook in the face of challenge, keeps problems in perspective, open and receptive approach to feedback

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We're also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague's individual differences and identities - just like our financial advice, for us, it's personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.